Subject: Daily performance summary for LiveSalesman team for Mar 9th, 2022
From: HB report <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 10 Mar 2022 09:05:27 +0530

Please find listed below the performance data for the LiveSalesman team for Mar 9th, 2022.

Total tickets created :

Total tickets created | Groups | | | |
Agent Name | Facebook KSA HB | HomeBox KSA | Whatsapp resolved | Whatsapp open | Grand Total
Mosab Mohammed Abdalla Nasreldin | 0 | 0 | 0 | 0 | 0
Mohad Kmali | 0 | 3 | 13 | 1 | 17
Abdallah Ahemad | 0 | 1 | 51 | 10 | 62
Mohiuddin Lsm | 0 | 0 | 21 | 2 | 23
Alhamzi Mohammed | 0 | 1 | 6 | 3 | 10
Amir Aziz | 0 | 0 | 0 | 0 | 0
Hasan Nour | 0 | 2 | 6 | 7 | 15
Jok Kuol | 0 | 0 | 0 | 0 | 0
Raghwendra Pratap Singh | 0 | 0 | 0 | 0 | 0
Malek Hosan | 1 | 2 | 5 | 3 | 11
Ankit Kumar | 0 | 0 | 0 | 0 | 0
Mohammed Ali | 0 | 1 | 0 | 0 | 1
Abu Sufian | 0 | 0 | 0 | 0 | 0
Ahmed Omer | 0 | 0 | 0 | 0 | 0
Aws Adra | 0 | 0 | 0 | 0 | 0
Ali hazzaa | 0 | 3 | 14 | 9 | 26
Syed Ataullah | 0 | 4 | 0 | 0 | 4
Murtaza Kutiyanawala | 0 | 0 | 0 | 0 | 0
Abdullah Abuthnain | 0 | 0 | 50 | 8 | 58
Ali Ibraheem | 0 | 0 | 41 | 3 | 44
Asma Alotaibi | 0 | 0 | 81 | 5 | 86
Doaa Almutawa | 0 | 0 | 57 | 13 | 70
Faisal Abdullah | 0 | 0 | 37 | 17 | 54
Naji Shabanh | 0 | 0 | 17 | 4 | 21
Grand Total | 1 | 17 | 399 | 85 | 502

Whatsapp chat type:

HB Chat Type | Reason Category | Sub Reason | Count of HB Chat Type
Customer Services | (blank) | (blank) | 54
| Delivery Related | (blank) | 1
| | Damage during delivery | 1
| | Day of Delivery - Status | 11
| | Delayed Delivery (Furniture) | 9
| | Delayed Delivery (HH) | 3
| | Delivery Status | 51
| | Missing items\parts | 1
| | Partial Delivery | 1
| | Wrong commitments | 1
| Product Complaint | (blank) | 1
| | Complaint within Warranty | 1
| Refunds and Cancelations | (blank) | 1
| | Cancelation | 1
| | Refunds after Return | 2
Customer Services Total | | | 139
No Answer | No Answer | No Answer | 7
No Answer Total | | | 7
PreSales | (blank) | (blank) | 11
| Other Enquiry | Offers | 21
| | Payment Methods | 2
| | Store Availability | 3
| | Store Location | 1
| Policy Related | Delivery Time | 2
| Product Related | Product Specification | 14
PreSales Total | | | 54
Grand Total | | | 200

Total count of ageing for Facebook KSA HB:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Hasan Nour | 0 | 0 | 0 | 0 | 0 | 1 | 1
Malek Hosan | 1 | 2 | 0 | 0 | 0 | 0 | 3
Grand Total | 1 | 2 | 0 | 0 | 0 | 1 | 4

Total count of ageing for Whatsapp open:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Hasan Nour | 15 | 4 | 6 | 3 | 6 | 21 | 55
Mohammed Ali | 3 | 3 | 1 | 4 | 1 | 5 | 17
Rayan Suliman | 3 | 1 | 0 | 2 | 3 | 5 | 14
Ali hazzaa | 4 | 2 | 1 | 2 | 3 | 6 | 18
Naji Shabanh | 6 | 3 | 1 | 3 | 0 | 5 | 18
Malek Hosan | 16 | 6 | 3 | 6 | 5 | 4 | 40
Mohiuddin Lsm | 10 | 2 | 1 | 12 | 6 | 4 | 35
Doaa Almutawa | 26 | 7 | 9 | 12 | 4 | 7 | 65
Asma Alotaibi | 3 | 8 | 0 | 4 | 2 | 2 | 19
Jaber Almarri | 0 | 0 | 1 | 0 | 0 | 1 | 2
Mohad Kmali | 5 | 3 | 0 | 0 | 0 | 1 | 9
Abdullah Abuthnain | 9 | 0 | 0 | 2 | 1 | 0 | 12
Khaled Sufian | 0 | 1 | 0 | 1 | 0 | 0 | 2
Faisal Abdullah | 16 | 3 | 1 | 2 | 0 | 0 | 22
Abdallah Ahemad | 10 | 1 | 0 | 3 | 0 | 0 | 14
! Hassan Saeed | 8 | 11 | 0 | 0 | 0 | 0 | 19
Ali Ibraheem | 9 | 2 | 0 | 0 | 0 | 0 | 11
Alhamzi Mohammed | 4 | 0 | 0 | 0 | 0 | 0 | 4
Grand Total | 147 | 57 | 24 | 56 | 31 | 61 | 376

Total count of ageing for Emails:

Whatsapp | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Hasan Nour | 5 | 1 | 0 | 1 | 0 | 1 | 8
Mohiuddin Lsm | 1 | 0 | 0 | 0 | 0 | 2 | 3
Malek Hosan | 0 | 1 | 0 | 0 | 2 | 4 | 7
Naji Shabanh | 0 | 1 | 0 | 0 | 0 | 1 | 2
Doaa Almutawa | 0 | 0 | 0 | 0 | 2 | 3 | 5
Ali hazzaa | 0 | 0 | 0 | 0 | 0 | 1 | 1
! Hassan Saeed | 0 | 0 | 0 | 0 | 0 | 1 | 1
Rayan Suliman | 0 | 0 | 0 | 1 | 1 | 0 | 2
Alhamzi Mohammed | 0 | 0 | 0 | 1 | 0 | 0 | 1
Mohad Kmali | 0 | 1 | 0 | 1 | 0 | 0 | 2
Waseem Ahemad . Khan | 0 | 1 | 0 | 0 | 0 | 0 | 1
Syed Ataullah | 2 | 0 | 0 | 0 | 0 | 0 | 2
Grand Total | 8 | 5 | 0 | 4 | 5 | 13 | 35

Please feel free to reach out for any further clarifications.