Subject: Daily performance summary for LiveSalesman team for Mar 9th, 2022
From: HB report <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 10 Mar 2022 09:01:26 +0530

Please find listed below the performance data for the LiveSalesman team for Mar 9th, 2022.

Total tickets created :

Total tickets created | Groups | | | | |
Agent Name | Facebook HB UAE | Whatsapp open | Whatsapp resolved | HomeBox Instagram | Emails UAE | Grand Total
Mosab Mohammed Abdalla Nasreldin | 15 | 3 | 50 | 0 | 1 | 69
Mohad Kmali | 0 | 0 | 0 | 0 | 0 | 0
Abdallah Ahemad | 0 | 0 | 0 | 0 | 0 | 0
Mohiuddin Lsm | 0 | 0 | 0 | 0 | 0 | 0
Alhamzi Mohammed | 0 | 0 | 0 | 0 | 3 | 3
Amir Aziz | 3 | 0 | 0 | 17 | 0 | 20
Hasan Nour | 0 | 0 | 0 | 0 | 0 | 0
Jok Kuol | 7 | 4 | 12 | 0 | 5 | 28
Raghwendra Pratap Singh | 0 | 1 | 2 | 0 | 1 | 4
Malek Hosan | 6 | 0 | 0 | 0 | 0 | 6
Ankit Kumar | 3 | 3 | 20 | 0 | 8 | 34
Mohammed Ali | 4 | 0 | 0 | 0 | 2 | 6
Abu Sufian | 0 | 8 | 52 | 0 | 0 | 60
Ahmed Omer | 0 | 12 | 36 | 0 | 0 | 48
Aws Adra | 0 | 5 | 51 | 0 | 0 | 56
Ali hazzaa | 0 | 0 | 0 | 0 | 0 | 0
Syed Ataullah | 0 | 0 | 0 | 0 | 0 | 0
Murtaza Kutiyanawala | 0 | 0 | 0 | 0 | 1 | 1
Abdullah Abuthnain | 0 | 0 | 0 | 0 | 0 | 0
Ali Ibraheem | 0 | 0 | 0 | 0 | 0 | 0
Asma Alotaibi | 0 | 0 | 0 | 0 | 0 | 0
Doaa Almutawa | 0 | 0 | 0 | 0 | 0 | 0
Faisal Abdullah | 0 | 0 | 0 | 0 | 0 | 0
Naji Shabanh | 0 | 0 | 0 | 0 | 0 | 0
Grand Total | 38 | 36 | 223 | 17 | 21 | 335

Whatsapp chat type:

HB Chat Type | Reason Category | Sub Reason | Count of HB Chat Type
Customer Services | (blank) | (blank) | 3
| Delivery Related | Delayed Delivery (HH) | 9
| | Delivery Status | 27
| | Reschedule Delivery | 1
| Product Complaint | (blank) | 2
| | Complaint within Warranty | 8
| Refunds and Cancelations | Cancelation | 3
| | Delay collection | 1
| | Refund for Other reason | 1
| | Refunds after Return | 2
| | Return Request Initiation | 2
Customer Services Total | | | 59
Mattress Related | Post-Sales | Product Complaints | 1
Mattress Related Total | | | 1
No Answer Total | | | 5
No Answer | No Answer | No Answer | 5
PreSales | (blank) | (blank) | 1
| Other Enquiry | (blank) | 1
| | Payment Methods | 1
| | Store Availability | 3
| | Store Location | 3
| Policy Related | Delivery Cost | 3
| Product Related | (blank) | 1
| | Combo | 2
| | Pricing | 1
| | Product Specification | 101
PreSales Total | | | 117
Grand Total | | | 182

Total count of ageing for Facebook:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Amir Aziz | 2 | 0 | 4 | 1 | 0 | 1 | 8
Jok Kuol | 5 | 0 | 1 | 0 | 0 | 0 | 6
Ankit Kumar | 2 | 0 | 4 | 0 | 0 | 0 | 6
Malek Hosan | 6 | 6 | 0 | 0 | 0 | 0 | 12
Mohammed Ali | 5 | 5 | 0 | 0 | 0 | 0 | 10
Mosab Mohammed Abdalla Nasreldin | 14 | 1 | 0 | 0 | 0 | 0 | 15
Syed Ataullah | 6 | 0 | 0 | 0 | 0 | 0 | 6
Grand Total | 40 | 12 | 9 | 1 | 0 | 1 | 63

Total count of ageing for Whatsapp:

Whatsapp | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Ankit Kumar | 7 | 0 | 3 | 2 | 5 | 14 | 31
Alhamzi Mohammed | 0 | 10 | 0 | 3 | 0 | 6 | 19
Ahmed Omer | 16 | 0 | 4 | 2 | 3 | 8 | 33
Waseem Ahemad . Khan | 5 | 0 | 3 | 1 | 3 | 10 | 22
Raghwendra Pratap Singh | 2 | 0 | 0 | 1 | 2 | 2 | 7
Jok Kuol | 4 | 1 | 0 | 0 | 0 | 3 | 8
Mosab Mohammed Abdalla Nasreldin | 5 | 0 | 0 | 0 | 1 | 3 | 9
Mohammed Ali | 0 | 0 | 1 | 1 | 3 | 5 | 10
Abu Sufian | 9 | 1 | 0 | 6 | 1 | 11 | 28
Aws Adra | 3 | 2 | 0 | 2 | 1 | 0 | 8
Grand Total | 51 | 14 | 11 | 18 | 19 | 62 | 175

Total count of ageing for Emails UAE:

Emails UAE | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Abu Sufian | 0 | 0 | 0 | 0 | 0 | 1 | 1
Ankit Kumar | 3 | 0 | 1 | 0 | 1 | 4 | 9
Mohammed Ali | 1 | 0 | 0 | 1 | 0 | 3 | 5
Waseem Ahemad . Khan | 0 | 0 | 0 | 1 | 0 | 3 | 4
Jok Kuol | 4 | 1 | 1 | 1 | 2 | 6 | 15
Alhamzi Mohammed | 2 | 0 | 0 | 1 | 1 | 1 | 5
Aws Adra | 0 | 0 | 0 | 0 | 0 | 1 | 1
Ahmed Omer | 0 | 0 | 1 | 0 | 0 | 1 | 2
Murtaza Kutiyanawala | 1 | 0 | 1 | 0 | 1 | 2 | 5
Seeta Kunwar | 0 | 0 | 0 | 1 | 0 | 0 | 1
Anslem Misquitta | 1 | 0 | 0 | 0 | 0 | 0 | 1
Mosab Mohammed Abdalla Nasreldin | 1 | 0 | 0 | 0 | 0 | 0 | 1
Grand Total | 13 | 1 | 4 | 5 | 5 | 22 | 50

Please feel free to reach out for any further clarifications.