Subject: Transcript of Wednesday, March 9th, 2022, 08:37:13 pm. Operator: Jason. Visitor: Hannah Fe Fein
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Date: Wed, 09 Mar 2022 20:52:58 +0000

Chat transcript

			Name: Hannah Fe Fein
			E-mail (optional): [email-masked]

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	Jason Wed, 03/09/22 08:37:13 pm UTC
		Hello, Can I help you plan your upcoming vacation?
	Hannah Fe Fein 08:42:12 pm
		We had a trip planned through Jayway--the art and architecture of the Baltic states.  Couldn&amp;apos;t go bc of Covid and now bc of Ukraine situation
		Do you have any trips to a France-Italy combination?
	Jason 08:43:15 pm
		Understood, we hope things will be better. 
		I can ask our travel team Hannag to reach you back , what were the dates originally?
	Hannah Fe Fein 08:45:16 pm
		I dealt with Cecilia  Dates were roughly Sept. 19 to October 5?  in 2020.  We had added a trip to Moscow (!)
	Jason 08:46:16 pm
		noted on that , no worries I will raise it to the team and we shall coordinate accordingly. is email the best way to contact you back or would you want to include your phone no also? 
	Hannah Fe Fein 08:46:47 pm
		Email is best.  [email-masked]  Thanks
	Jason 08:47:37 pm
		Sure Hannah, thanks for reaching out . I will forward this to the team now and they shall get in touch with you as soon as possible
		anything else at the moment?
	Hannah Fe Fein 08:48:42 pm
		Great.  Can&amp;apos;t tell you how disappointed we are about the ArT and architecture trip.  It looked fabulous.  Oh well...
	Jason 08:49:24 pm
		I feel you, we sure do all are affected in one way or the other, A crazy world indeed!!  We hope things will be better.
	Hannah Fe Fein 08:50:39 pm
		Just to make sure, I assume we can apply our $2,000 deposit to another trip that you could set up.  --Yes I&amp;apos;m sure this is awful for your agency, as I see your itineraries focus a lot on central and eastern Europe!
	Jason 08:51:09 pm
		I don&amp;apos;t have the answer to that apparently at this point Hannah as I am only a front desk associate but I will raise that question surely .
	Hannah Fe Fein 08:51:55 pm
		Thanks you.  I don&amp;apos;t know where you are, but I hope you&amp;apos;re safe.  Good luck to you.
	Jason 08:52:36 pm
		Thanks kidndly I am ! Stay safe and GOd bless! Thaks for choosing Jayway, take care.
	System 08:52:57 pm
		Jason archived the chat

	15m 44s

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