Subject: Tech Support Candidate - Hitesh kumar Verma Hitesh
From: Hitesh kumar Verma Hitesh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 9 Mar 2022 11:33:15 -0500

| | Tech Support Test

Name | Hitesh kumar Verma Hitesh
E-mail | [email-masked]
Phone Number | (0) 9034734581
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Hisar
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Hardware - Basic
Hardware - Advanced
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Century Infrapower Private Limited. | Site engineer | 12 march 2022 | 15000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. Check the internet connection, if the connection is there and it's not connecting run a trouble shoot, in your PC
2.  Try refreshing the page.
3. Clear the cache and Cookie's and try to restart the page.
4. Sometimes the website is not safe to open, try using https:  to open the site.
5. Still i am not able to figure it out, i will google the problem and will ask the Senior for help.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Turn on phone Bluetooth.
2. Turn on speaker and click the Bluetooth button to make it's Bluetooth visible,
3. Search for the Bluetooth speakers name in your mobile phone.
4. Click on it and pair the device.

What according to you makes you a good candidate for customer service or technical support job?

1. Depth knowledge about the product.
2. Communication skills should be good.
3. Must understand the issue before providing solution.
4. Basic computer skills.
5. Calm mind.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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