Subject: RE: Macros for DASEA
From: "Heta Nyrhinen (HNYR)" <[email-masked]>
To: Saurabh Dadu <[email-masked]>, "Sara Aknooni (SRAK)" <[email-masked]>
Cc: Ashish Dabral <[email-masked]>
Date: Wed, 9 Mar 2022 14:05:58 +0000

Hi Saurabh,

Thank you for looking into this. This is currently not required, as the brand signature + Knowledge Capture usage should cover for this. But we will keep it in mind in case needed.

Venlig hilsen / Best regards
Heta Nyrhinen (HNYR)
Project Manager, Global Support and Service
+45 4470 0148
EPOS Group A/S * Industriparken 27 * DK-2750 Ballerup * Denmark
<https://www.eposaudio.com/en/dk/enterprise/aston-martin-f1?utm_source=mailsignatur&utm_medium=email&utm_campaign=am_f1&utm_content=nn_en_email_aw>
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From: Saurabh Dadu <[email-masked]>
Sent: 9. marts 2022 14:43
To: Heta Nyrhinen (HNYR) <[email-masked]>; Sara Aknooni (SRAK) <[email-masked]>
Cc: Ashish Dabral <[email-masked]>
Subject: Macros for DASEA

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Hi Heta,

The solution around preventing wrong macro to be triggered is by filtering macros available for specific brands.

There is a Zendesk app which can do that. There is cost associated. We've never used this app, so if you want we can set-up a free trial of the app and test it out.

https://www.zendesk.com/marketplace/apps/support/193660/advanced-macros-by-pythia/<https://eur01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.zendesk.com%2Fmarketplace%2Fapps%2Fsupport%2F193660%2Fadvanced-macros-by-pythia%2F&data=04%7C01%7Chnyr%40eposaudio.com%7C5c834dcb9d594ba9159d08da01d2b91f%7C9bf8c7a8e00849a79e43ab76976c4bf8%7C0%7C0%7C637824301815812074%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000&sdata=bBQOZuRM11znCwwqVEPiRLK5wI9oOa%2B6XP%2BvSFwPtnI%3D&reserved=0>

Thats the link to the app.

Kind regards,

Saurabh Dadu
LiveSalesman
India: +91 120 4332621 x 17
US: 1 240 949 2437
Cell: +91 9810175203