Subject: Macros for DASEA
From: Saurabh Dadu <[email-masked]>
To: "Heta Nyrhinen (HNYR)" <[email-masked]>, "Sara Aknooni (SRAK)" <[email-masked]>
Cc: Ashish Dabral <[email-masked]>
Date: Wed, 9 Mar 2022 13:42:53 +0000

Hi Heta,

The solution around preventing wrong macro to be triggered is by filtering macros available for specific brands.

There is a Zendesk app which can do that. There is cost associated. We've never used this app, so if you want we can set-up a free trial of the app and test it out.

https://www.zendesk.com/marketplace/apps/support/193660/advanced-macros-by-pythia/

Thats the link to the app.

Kind regards,

Saurabh Dadu
LiveSalesman
India: +91 120 4332621 x 17
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Cell: +91 9810175203