Subject: DASEA Brand Signatures
From: Saurabh Dadu <[email-masked]>
To: "Sara Aknooni (SRAK)" <[email-masked]>, "Heta Nyrhinen (HNYR)" <[email-masked]>
Cc: Ashish Dabral <[email-masked]>
Date: Wed, 9 Mar 2022 13:33:05 +0000

Hi Heta,

To answer one of your questions from our conversation earlier, about agent Signatures please see below points:

  1.  Change each individual agent's signature to make sure it does not contain brand. It should only have their names and titles
  2.  In the admin of Zendesk > Account > Brand Management > for each brand please add brand specific signature.

This would mean that when customers email, they would receive a signature with branding of the specific brand. If you need to have common signature for Gaming and Enterprise - you can just copy paste the same signature into both the boxes.

Instructions here: https://support.zendesk.com/hc/en-us/articles/4408822471322-Adding-an-agent-signature-to-ticket-email-notifications#topic_1kj_sbj_2g

You can give the brand content to Ashish and he can populate it for you in Zendesk.

I hope this helps.

Saurabh Dadu
LiveSalesman
India: +91 120 4332621 x 17
US: 1 240 949 2437
Cell: +91 9810175203