Subject: Tech Support Candidate - Aayush Tandon
From: Aayush Tandon <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 9 Mar 2022 08:10:14 -0500

| | Tech Support Test

Name | Aayush Tandon
E-mail | [email-masked]
Phone Number | (+91) 8791557216
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Gurugram
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Linux
Networking - basic
Networking - advance
Hardware - Basic
AWS Cloud

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | NA | NA | NA
Previous Employer 1 | NA | NA | NA | NA
Previous Employer 2 | NA | NA | NA | NA

In your past experience you have (select all that applies) | Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First of all, I will check my Internet connection, if that's connected fine then I will check if I have entered the correct Domain name of that website.
If the internet is not working then I will check the IP address ( and fields like IP address, Default Gateway and DNS address).

Please list the steps to connect a Bluetooth speaker to your mobile phone. | Turn ON and hold the power button on the Bluetooth speaker for 3-4 seconds(for making it available for pairing to other devices). Turn ON Bluetooth on mobile phone and scan for available devices click on the speaker's name in that list. your device is paired and connected.
What according to you makes you a good candidate for customer service or technical support job? | The person who can understand the customer's problem easily and give solution instantly in an easy manner so that the customer can understand.
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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