Subject: English Language Test - Mirna Jaward
From: Mirna Jaward <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 9 Mar 2022 01:32:33 -0500

| | Foreign Language Screening Test

Name | Mirna Jaward    /  (+91) 7505912221    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear our Value Customer,
Thank you for emailing us in regrading the error of your order. Please give more specific detail if possible about your related concern. Be asure will look into it and the error will be checked and resolve as soon as possible. We are sorry for the inconvenience and mistake that we caused and hope that this email will resolve the concern error and regain your trust and make sure that this doesn't happen again.
Once again thank you for reaching to us and choosing our product. Your satisfaction is ours gain. Our propose is to make our customers trust is our first priority.
Regards
Team
Baby.shop

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Good afternoon Sir/Mam
We are sorry for the inconvenience and damaged caused by our team installation. Step in and investigation will be done as soon as possible.
Our humble request to you for some photos in order to raise a report.
Will make sure your concern will be resolved as needed with an action . You are a value customer to our company,  Please give us 24/hours  time to do the necessary as per your satisfaction. Thank you for your patiance. We hope  to gain your support  and trust.
Thank you for contacting us
Regards
..............

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