Subject: Daily performance summary for LiveSalesman team for Mar 8th, 2022
From: HB report <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 9 Mar 2022 09:01:26 +0530

Please find listed below the performance data for the LiveSalesman team for Mar 8th, 2022.

Total tickets created :

Total tickets created | Groups | | | | |
Agent Name | Facebook HB UAE | Whatsapp open | Whatsapp resolved | HomeBox Instagram | Emails UAE | Grand Total
Mosab Mohammed Abdalla Nasreldin | 11 | 2 | 30 | 0 | 3 | 46
Abdallah Ahemad | 0 | 0 | 0 | 0 | 0 | 0
Mohiuddin Lsm | 0 | 0 | 0 | 0 | 0 | 0
Jok Kuol | 5 | 3 | 19 | 0 | 7 | 34
Raghwendra Pratap Singh | 0 | 2 | 32 | 0 | 7 | 41
Hasan Nour | 0 | 0 | 0 | 0 | 1 | 1
Malek Hosan | 8 | 0 | 0 | 0 | 0 | 8
Syed Ataullah | 10 | 0 | 0 | 0 | 0 | 10
Amir Aziz | 6 | 0 | 0 | 8 | 0 | 14
Ankit Kumar | 3 | 6 | 13 | 0 | 4 | 26
Abu Sufian | 0 | 7 | 50 | 0 | 0 | 57
Ahmed Omer | 0 | 5 | 31 | 0 | 0 | 36
Waseem Ahemad . Khan | 0 | 4 | 14 | 0 | 1 | 19
! Hassan Saeed | 0 | 0 | 0 | 0 | 0 | 0
Alhamzi Mohammed | 0 | 0 | 0 | 0 | 4 | 4
Abdullah Abuthnain | 0 | 0 | 0 | 0 | 0 | 0
Ali Ibraheem | 0 | 0 | 0 | 0 | 0 | 0
Doaa Almutawa | 0 | 0 | 0 | 0 | 0 | 0
Khaled Sufian | 0 | 0 | 0 | 0 | 0 | 0
Mohad Kmali | 0 | 0 | 0 | 0 | 0 | 0
Rayan Suliman | 0 | 0 | 0 | 0 | 0 | 0
Grand Total | 43 | 29 | 189 | 8 | 27 | 296

Whatsapp chat type:

HB Chat Type | Reason Category | Sub Reason | Count of HB Chat Type
Customer Services | (blank) | (blank) | 10
| Delivery Related | Day of Delivery - Status | 1
| | Delayed Delivery (Furniture) | 2
| | Delayed Delivery (HH) | 3
| | Delivery Status | 27
| | Partial Delivery | 1
| Product Complaint | Complaint within Warranty | 7
| Refunds and Cancelations | Cancelation | 2
| | Refund for Other reason | 1
| | Refunds after Return | 1
| | Return Request Initiation | 2
Customer Services Total | | | 57
No Answer | No Answer | No Answer | 7
No Answer Total | | | 7
PreSales | (blank) | (blank) | 11
| Other Enquiry | Store Availability | 8
| | Store Location | 1
| Policy Related | Delivery Cost | 2
| | Delivery Time | 1
| Product Related | (blank) | 1
| | Product Specification | 77
PreSales Total | | | 101
Grand Total | | | 165

Total count of ageing for Facebook:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Amir Aziz | 0 | 4 | 0 | 1 | 0 | 1 | 6
Jok Kuol | 3 | 1 | 0 | 0 | 0 | 0 | 4
Ankit Kumar | 1 | 4 | 0 | 0 | 0 | 0 | 5
Malek Hosan | 7 | 3 | 0 | 0 | 0 | 0 | 10
Mohammed Ali | 8 | 2 | 0 | 0 | 0 | 0 | 10
Mosab Mohammed Abdalla Nasreldin | 11 | 0 | 0 | 0 | 0 | 0 | 11
Syed Ataullah | 7 | 0 | 0 | 0 | 0 | 0 | 7
Grand Total | 37 | 14 | 0 | 1 | 0 | 1 | 53

Total count of ageing for Whatsapp:

Whatsapp | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Mohammed Ali | 0 | 0 | 1 | 4 | 2 | 7 | 14
Alhamzi Mohammed | 2 | 9 | 0 | 3 | 2 | 5 | 21
Ahmed Omer | 9 | 4 | 2 | 0 | 3 | 11 | 29
Ankit Kumar | 3 | 2 | 0 | 2 | 4 | 8 | 19
Waseem Ahemad . Khan | 6 | 3 | 0 | 3 | 2 | 11 | 25
Raghwendra Pratap Singh | 4 | 0 | 0 | 2 | 1 | 2 | 9
Jok Kuol | 3 | 1 | 0 | 0 | 0 | 4 | 8
Mosab Mohammed Abdalla Nasreldin | 3 | 0 | 0 | 0 | 2 | 2 | 7
Abu Sufian | 7 | 0 | 1 | 6 | 2 | 10 | 26
Aws Adra | 1 | 1 | 0 | 3 | 0 | 0 | 5
Grand Total | 38 | 20 | 4 | 23 | 18 | 60 | 163

Total count of ageing for Emails UAE:

Emails UAE | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Abu Sufian | 0 | 0 | 0 | 0 | 0 | 1 | 1
Mohammed Ali | 0 | 0 | 1 | 0 | 0 | 7 | 8
Waseem Ahemad . Khan | 0 | 0 | 0 | 1 | 1 | 4 | 6
Ahmed Omer | 0 | 0 | 1 | 0 | 0 | 2 | 3
Ankit Kumar | 2 | 0 | 0 | 0 | 1 | 2 | 5
Alhamzi Mohammed | 0 | 0 | 1 | 0 | 1 | 1 | 3
Jok Kuol | 4 | 1 | 3 | 0 | 2 | 5 | 15
Aws Adra | 0 | 0 | 0 | 0 | 0 | 1 | 1
Murtaza Kutiyanawala | 0 | 1 | 0 | 0 | 1 | 2 | 4
Seeta Kunwar | 0 | 0 | 1 | 0 | 0 | 0 | 1
Anslem Misquitta | 1 | 0 | 0 | 0 | 0 | 0 | 1
Raghwendra Pratap Singh | 1 | 0 | 0 | 0 | 0 | 0 | 1
Mosab Mohammed Abdalla Nasreldin | 1 | 0 | 0 | 0 | 0 | 0 | 1
Grand Total | 9 | 2 | 7 | 1 | 6 | 25 | 50

Please feel free to reach out for any further clarifications.