Subject: Tech Support Candidate - Aman Prabhakar
From: Aman Prabhakar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 8 Mar 2022 22:27:06 -0500

| | Tech Support Test

Name | Aman Prabhakar
E-mail | [email-masked]
Phone Number | (91) 9798756284
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Laxmi nagar
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | MS Windows - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | Online shoftcare | L1 | December 2021 | 15k
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First I will check the correct website name after that check with the connectivity part our computer has internet access or not.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

First of all I turn on bluetooth of both devices. After that I will open my bluetooth connection and search for pair with new device near by me.
I will pair both devices by allowing them and entering the correct pair password.

What according to you makes you a good candidate for customer service or technical support job? | My Passion about learning new things and implementation of that in my work with confidence makes me Good Candidate for Customer support.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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