Subject: English Language Test - Sanaullah Nadvi
From: Sanaullah Nadvi <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 8 Mar 2022 14:48:28 -0500

| | Foreign Language Screening Test

Name | Sanaullah Nadvi    /  (+91) 9546986552    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

XYZ Company
Shah Ganj, Patna
To XYZ
Okhla, New Delhi

Sub: Incorrect Address

06 March 2022
Dear X
Please accept my apologies for the delay.
The product you ordered on 24th of Feb that was(a hand Bag)Was Shipped and handed over to the courier team on the very next day you ordered by us but could not be received yet as per your claim.
We have investigated and found that the courier boy tried to deliver at the address you provided us but it was an incorrect address.
I request you to provide the correct address the product will be delivered soon.

Thanking you
XYZ
Patna

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Homebox
Patna

To Abdul@xys
06 March 2022
Sub: Replacement of the product
Dear Abdul
We regret that the product installed by our team was damaged as you noticed.
Don't worry as per the company policy the product will be replaced without any extra cost. It will be installed by our team within two working days.

Thanking you
Homebox team

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