Subject: Arabic Language Test - Mohammad Javed
From: Mohammad Javed <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 8 Mar 2022 13:33:21 -0500

| | Foreign Language Screening Test

Name | Mohammad Javed    /  (110025) 9455135668    / [email-masked]
Whats your first language | Arabic

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Good morning
Subject: Delivery of a hand bag
Dear customer,we are extremely sorry for the problem that you have faced.But we perform our best to deliver orders to our customers and get satisfied our customers with our company,s products and services.but dear customer our team could not find the address you submitted.Delay in delivery is highly regretted.It is to confirm your address once again
Thank you

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Good morning
Dear customer
We are extremely sorry for this problem .This happens rarely in our company. every time our company give good products and services to its customers.we understand an experience like this can be very upsetting.we will obviously exchange and resend you new TV immediately,and we will try to give our best to deliver it .I hope ,you will receive it this tomorrow itself. Thank you

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