Subject: Arabic Language Test - NOUFAL AP
From: NOUFAL AP <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 8 Mar 2022 12:09:40 -0500

| | Foreign Language Screening Test

Name | NOUFAL AP    /  (+91) 8606302567    / [email-masked]
Whats your first language | Arabic

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hello

Dear, customer....

We are regret to informe you that the address which provided by you was wrong, and our executive had delivered the product (bag) to that person.

We will resend you the product with in 24 hours

Your Sincerely
Executive of The (Company)

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Company mail and details

Hello Mr. Abdul

Hombox Team is a leading and best company, we had noticed your complaint on a TV,  you noticed the scratches on the delivered TV,

We think that may be happened during shipping or loading, even though as per your suggestion we are compelled to return your mony,

Our team will contact you tomorrow and they will take the TV and they will return you money at same time

We regret in such a unfortunate

Your Sincerely
Managing Executive

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