Subject: Arabic Language Test - AKMAL HUSSAIN
From: AKMAL HUSSAIN <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 8 Mar 2022 12:03:01 -0500

| | Foreign Language Screening Test

Name | AKMAL HUSSAIN    /  (110025) 8588958285    / [email-masked]
Whats your first language | Arabic

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hi!

Thank you for contacting baby shop.

We apologise for the inconvenience caused,

we would like to inform you that the courier team tried to deliver your order on the registered delivery address, however they were unable to do so because of the wrong address.
We would request you to kindly confirm your complete address and contact number so we would update it and would ask the courier team to deliver the order on the updated address as soon as possible.

Thank you for your understanding and cooperation.

Regards
Babyshop support team.

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Thank you for reaching out to Homebox!

We apologise for the inconvenience caused.

This is not the experience we want our customers to have when they shop with us.

We would request you to kindly share the receipt so we would check the order number and register a complaint regarding the concern you have with us.
Please rest assured that our team would contact you and replace the order as quickly as possible.

Once again the inconvenience is deeply regretted.

We really appreciate your understanding and cooperation.

Homebox Team

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