Subject: Arabic Language Test - Husam Alalloush
From: Husam Alalloush <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 8 Mar 2022 11:49:01 -0500

| | Foreign Language Screening Test

Name | Husam Alalloush    /  (0091) 6364158042    / [email-masked]
Whats your first language | Arabic

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hello, Your order has already left our store and handed to the courier for delivery,
But unfortunately your address is wrong and we are going to inform the courier to attempt the delivery again to you after we get the correct one from you.
We are sorry for the delay.

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hello Abdul,
We are sorry to hear that you had an unpleasant experience with our team.
We are going to work on the issue and we will consider replacing you tv cabinet soon.
Meanwhile, Please do wait for our customer care to call you to solve your problem.
Regards.

| |