Subject: English Language Test - SHIHABUDHEEN KUNNATH
From: SHIHABUDHEEN KUNNATH <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 8 Mar 2022 11:03:32 -0500

| | Foreign Language Screening Test

Name | SHIHABUDHEEN KUNNATH    /  (00974) 30424113    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear Customer,

Good Day,

with reference to your email regarding your order no...... (Hand bag -specifications), we apologize for the inconvenience and the order already sent to the address which mentioned by your self and we will check the cause of the delay and we will try our maximum to reach the order to your hand on time.

We appreciate your patience and don't hesitate to contact us of there any issue.

Regards,

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear Customer,

We received your email regarding the issues of TV cabinet which delivered to you today. We regret for the inconvenience.

And we have contacted our installation team regarding the issue and they informed that the TV Cabinet has been  placed in good condition. Anyway, in order to confirm the issue kindly send us the photos of the scratches.

Regards,

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