Subject: Tech Support Candidate - Sohail Hayat
From: Sohail Hayat <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 8 Mar 2022 09:20:38 -0500

| | Tech Support Test

Name | Sohail Hayat
E-mail | [email-masked]
Phone Number | (+91) 7903247793
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Ranchi
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Artificial Brilliaqnce | Technical Support | Jan | 20,000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Step1: I will check that am I opening a valid website. If Yes.

Step2: I will check my Internet connectivity. If it is not connected I will do connect.

Step3: If my laptop already connected to the internet, then I will try to open the website in different browser.

Step 4: If it's still not working then there might be the server problem.

Step 5: I will wait for a minute and try to open again, Now it have the possibility to open the website.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Step 1: I will turn on of my Bluetooth speaker.

Step 2: Then I will turn on Bluetooth of my mobile phone.

Step 3: I will search Bluetooth speaker device to my my mobile phone on clicking the search Bluetooth device.

Step 4: Then I will click on the device name that I want to connect.

Step 5: It will reflect to pair with code. Then I will  type the code to connect.

Step 6: Bluetooth is connected.

What according to you makes you a good candidate for customer service or technical support job? | I have a good communication skill. I have the ability to complete my work in a time. I believe in hard working and smart working too. I have that patience to solve difficult work.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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