Subject: Tech Support Candidate - Tanmeet Kaur
From: Tanmeet Kaur <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 8 Mar 2022 08:33:09 -0500

| | Tech Support Test

Name | Tanmeet Kaur
E-mail | [email-masked]
Phone Number | (+91) 8447720788
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Nangloi
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Hardware - Advanced

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Airtel | Technical support engineer | 8/5/2022 | 27,000
Previous Employer 1 | Clay telecom | Technical support engineer | 22/10/2022 | 25,000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Following are the steps that need to be taken in order to check the mentioned issue:
1. Internet connection need to be checked
2. Try after deleting cookies
3. Try opening the same webpage in some other  network
4. If there is any firewall. Kindly check if it is allowed in it Or not

Please list the steps to connect a Bluetooth speaker to your mobile phone.

The steps are as follows:
1.Switch on the bluetooth speaker and your mobile bluetooth
2. In your mobile kindly search for available devices.
3. If you are able to see the your speaker name connect to it.
4. You are good to go.

What according to you makes you a good candidate for customer service or technical support job? | As per my background in technical support profile, I have good experience of customer handling. I also think my technical knowledge in video conferencing profile will be an add on in resolving the customer issues.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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