Subject: Tech Support Candidate - Sushil Kumar
From: Sushil Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 8 Mar 2022 07:40:32 -0500

| | Tech Support Test

Name | Sushil Kumar
E-mail | [email-masked]
Phone Number | (+91) 8839553097
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Greater noida
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Linux
Networking - basic
Hardware - Basic
Hardware - Advanced
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NTT DATA | Senior technical support | 09/03/2022 | 22000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Troubleshooting steps:

1. First check internet connectivity.
2. Check proxy setting.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Troubleshooting steps:

1. Check bluetooth speaker is paired.
2. Then search bluetooth speaker in bluetooth app and then add.

What according to you makes you a good candidate for customer service or technical support job?

Quick support and polite behaviour.

Resolved issue in given time.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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