Subject: Tech Support Candidate - Pranshu Bharadwaj
From: Pranshu Bharadwaj <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 8 Mar 2022 07:22:23 -0500

| | Tech Support Test

Name | Pranshu Bharadwaj
E-mail | [email-masked]
Phone Number | (+91) 8527038678
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Dwarka, New Delhi
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
SQL basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | Indus Valley Partners | FIX analyst | October , 2016 | 31000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | use website checker->use ping checker->run diagnostics
Please list the steps to connect a Bluetooth speaker to your mobile phone. | open bluetooth in mobile-> scroll & see for the available device name-> and touch to connect the bluetooth speaker from that.
What according to you makes you a good candidate for customer service or technical support job? | an experience in MNC, enormous stress-bearing capability & humbleness thereby maintaining good work-culture, team-spirit, good work-ethics, curiosity to learn more and satisfy my teammates, company & client through service.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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