Subject: Tech Support Candidate - Garvit Sachdeva
From: Garvit Sachdeva <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 8 Mar 2022 03:11:19 -0500

| | Tech Support Test

Name | Garvit Sachdeva
E-mail | [email-masked]
Phone Number | (+91) 9873604756
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | faridabad
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | intelligent resource pvt limited | document coordinator | - | 25500
Previous Employer 1 | urbanclap technologies pvt limited | customer service representative | 12 December 2020 | 19800
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

I will check my internet connection, is it running smoothly or not.

Will check the link is it correct or not from Google search bar.

If the problem still exists then I will clear my browser cache and try to open the link again.

Please list the steps to connect a Bluetooth speaker to your mobile phone. | Settings - Bluetooth - Bluetooth speaker name in available devices - select the Bluetooth device - device is connected

What according to you makes you a good candidate for customer service or technical support job?

One should be able to satisfy the customer query, should stand on customer expectations.

Listen to the customer pro-actively and then give the solution

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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