Subject: Tech Support Candidate - Shubhranshu shekhar padhi Shubhranshu
From: Shubhranshu shekhar padhi Shubhranshu <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 8 Mar 2022 02:19:12 -0500

| | Tech Support Test

Name | Shubhranshu shekhar padhi Shubhranshu
E-mail | [email-masked]
Phone Number | (+91) 7986740352
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Bengaluru
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Hcl technologies | Analyst | 3 |
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1st we will check if the PC is connected to a working network
if that is fine then we will ping the website using command prompt and check.
If everything is fine then we will check if the problem is there with any other website or not.
Sometimes we have to check if the user is connected to the VPN if working from home(when user is using a company laptop).
Next we will clear up the cache, cookies from browser and clear up the windows credentials.
If that doesn't works then we will check the firewall settings if the Website is getting blocked.

Please list the steps to connect a Bluetooth speaker to your mobile phone. | We will turn on the speaker. We will turn on the Bluetooth in phone and then we will pair the Bluetooth with phone.

What according to you makes you a good candidate for customer service or technical support job?

Good communication and trouble shooting skills.
Making the things work fast and take minimum time for providing resolution.

On a scale of 1 - 5 please rate your fluency in spoken English | 5

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