Subject: Tech Support Candidate - Vimlesh Kumar
From: Vimlesh Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 8 Mar 2022 01:46:00 -0500

| | Tech Support Test

Name | Vimlesh Kumar
E-mail | [email-masked]
Phone Number | (+91) 9625815878
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Garhi harsaru gurgaon
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Hitachi system micro clinic pvt LTD | Technical support Engineer | 23 | 18k
Previous Employer 1 | Na | Na | Na | Na
Previous Employer 2 | Na | Na | Na | Na

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | If I open www.ndtv.com on my browser  then showing error so now I can be resolved as checked http or https if then not open so check proxy and firewall.. otherwise ask to Admin because I think is site is blocked from admin team

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Both open Bluetooth settings and find my device if find then sent request for pair device if you recieved request for pairing then accept or connect...

What according to you makes you a good candidate for customer service or technical support job? | Yes i am good candidate for current company as i did all troubleshooting and install os, printer problem and ticket checking engineer support and mail management and also learn new idea easily...
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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