Subject: Daily performance summary for LiveSalesman team for Mar 7th, 2022
From: HB report <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 8 Mar 2022 09:05:19 +0530

Please find listed below the performance data for the LiveSalesman team for Mar 7th, 2022.

Total tickets created :

Total tickets created | Groups | | | |
Agent Name | Facebook KSA HB | HomeBox KSA | Whatsapp resolved | Whatsapp open | Grand Total
Mosab Mohammed Abdalla Nasreldin | 1 | 0 | 0 | 0 | 1
Raghwendra Pratap Singh | 0 | 0 | 0 | 0 | 0
Abdallah Ahemad | 0 | 0 | 52 | 5 | 57
Mohiuddin Lsm | 0 | 0 | 24 | 3 | 27
Amir Aziz | 3 | 0 | 0 | 0 | 3
Malek Hosan | 1 | 0 | 9 | 0 | 10
Ankit Kumar | 0 | 0 | 0 | 0 | 0
Jok Kuol | 0 | 0 | 0 | 0 | 0
Mohammed Ali | 0 | 1 | 0 | 0 | 1
Abu Sufian | 0 | 0 | 0 | 0 | 0
Ahmed Omer | 0 | 0 | 0 | 0 | 0
Aws Adra | 0 | 0 | 0 | 0 | 0
Waseem Ahemad . Khan | 0 | 0 | 0 | 0 | 0
Rayan Suliman | 0 | 6 | 43 | 5 | 54
Syed Ataullah | 0 | 1 | 0 | 0 | 1
Murtaza Kutiyanawala | 0 | 0 | 0 | 0 | 0
! Hassan Saeed | 0 | 0 | 21 | 7 | 28
Abdullah Abuthnain | 0 | 0 | 61 | 8 | 69
Ali hazzaa | 0 | 0 | 21 | 5 | 26
Ali Ibraheem | 0 | 0 | 49 | 8 | 57
Doaa Almutawa | 0 | 0 | 70 | 16 | 86
Jaber Almarri | 0 | 0 | 34 | 11 | 45
Naji Shabanh | 0 | 0 | 37 | 7 | 44
Hasan Nour | 0 | 4 | 0 | 0 | 4
Grand Total | 5 | 12 | 421 | 75 | 513

Whatsapp chat type:

HB Chat Type | Reason Category | Sub Reason | Count of HB Chat Type
Customer Services | (blank) | (blank) | 78
| Delivery Related | (blank) | 26
| | Damage during delivery | 1
| | Day of Delivery - Status | 17
| | Delayed Delivery (Furniture) | 5
| | Delivery Status | 50
| | Missing items\parts | 2
| Product Complaint | Complaint within Warranty | 5
| Refunds and Cancelations | (blank) | 4
| | Cancelation | 4
| | Refunds after Return | 3
Customer Services Total | | | 195
No Answer | (blank) | (blank) | 9
| No Answer | (blank) | 2
| | No Answer | 18
No Answer Total | | | 29
PreSales | (blank) | (blank) | 20
| Other Enquiry | (blank) | 1
| | Offers | 29
| | Payment Methods | 3
| | Promo Code | 1
| | Using Shukran Points | 2
| Policy Related | Delivery Cost | 1
| | Delivery Time | 1
| Product Related | (blank) | 14
| | Pricing | 1
| | Product Specification | 6
PreSales Total | | | 79
Grand Total | | | 303

Total count of ageing for Facebook KSA HB:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Hasan Nour | 0 | 0 | 0 | 0 | 0 | 1 | 1
Malek Hosan | 2 | 0 | 0 | 0 | 0 | 0 | 2
Grand Total | 2 | 0 | 0 | 0 | 0 | 1 | 3

Total count of ageing for Whatsapp open:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Hasan Nour | 1 | 4 | 2 | 3 | 8 | 24 | 42
Rayan Suliman | 5 | 0 | 1 | 3 | 4 | 8 | 21
Mohiuddin Lsm | 7 | 6 | 13 | 14 | 5 | 7 | 52
Ali hazzaa | 8 | 3 | 0 | 1 | 1 | 1 | 14
Malek Hosan | 2 | 0 | 1 | 5 | 3 | 1 | 12
Doaa Almutawa | 16 | 6 | 11 | 1 | 5 | 7 | 46
Ali Ibraheem | 11 | 0 | 1 | 0 | 0 | 2 | 14
Asma Alotaibi | 7 | 3 | 1 | 4 | 0 | 2 | 17
Naji Shabanh | 12 | 2 | 3 | 2 | 1 | 2 | 22
Mohad Kmali | 8 | 3 | 0 | 2 | 1 | 1 | 15
Abdullah Abuthnain | 8 | 2 | 2 | 6 | 2 | 0 | 20
Faisal Abdullah | 4 | 1 | 1 | 3 | 1 | 0 | 10
Abdallah Ahemad | 7 | 1 | 3 | 1 | 0 | 0 | 12
Khaled Sufian | 1 | 0 | 2 | 1 | 0 | 0 | 4
Jaber Almarri | 9 | 3 | 0 | 1 | 0 | 0 | 13
! Hassan Saeed | 27 | 0 | 1 | 0 | 0 | 0 | 28
Grand Total | 133 | 34 | 42 | 47 | 31 | 55 | 342

Total count of ageing for Emails:

Whatsapp | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Hasan Nour | 6 | 0 | 0 | 0 | 1 | 3 | 10
Mohiuddin Lsm | 1 | 0 | 0 | 0 | 0 | 2 | 3
! Hassan Saeed | 1 | 0 | 0 | 0 | 0 | 2 | 3
Malek Hosan | 0 | 0 | 0 | 1 | 1 | 2 | 4
Naji Shabanh | 1 | 0 | 0 | 0 | 0 | 2 | 3
Doaa Almutawa | 0 | 0 | 0 | 1 | 2 | 2 | 5
Rayan Suliman | 2 | 0 | 1 | 2 | 1 | 0 | 6
Mosab Mohammed Abdalla Nasreldin | 0 | 0 | 0 | 1 | 0 | 0 | 1
Alhamzi Mohammed | 0 | 0 | 1 | 0 | 0 | 0 | 1
Mohad Kmali | 1 | 0 | 1 | 0 | 0 | 0 | 2
Khaled Sufian | 0 | 1 | 0 | 0 | 0 | 0 | 1
Syed Ataullah | 1 | 0 | 0 | 0 | 0 | 0 | 1
Grand Total | 13 | 1 | 3 | 5 | 5 | 13 | 40

Please feel free to reach out for any further clarifications.