Subject: JayWay Chat Audit
From: Amit Gupta <[email-masked]>
To: Harsh Sharma <[email-masked]>, "Jet Jason, Paraiso. Gromea" <[email-masked]>, Shagufa Anam <[email-masked]>, Anish Nair <[email-masked]>
Cc: deeksha <[email-masked]>, Ashish Dabral <[email-masked]>
Date: Mon, 7 Mar 2022 03:27:21 -0700 (MST)

Hi Team, 

Please find the analysis details of the chats audited for JayWay: 

Chat ID: R828391BQ4 (Jason ): Chat was handled pretty well and as per process guidelines and lead generation details were captured to send details to travel expert. 

Chat ID: R8782VPKOQ (Harsh ): Absolutely well-handled chat, responses were on time and in line with process expectations and captured lead generation details to send it to the travel expert to arrange a call. 

Chat ID: R8GAEIZ24H (Harsh ): Chat was handled perfectly well and answered all customer questions/queries and captured lead generation details as well. 

Chat ID: R8JBQ4QADX (Shagufa ): Chat was handled extremely well and responses were as per process guidelines and to the point and captured lead generation details as well. 

Chat ID: R8QC1ELXEA (Harsh ): Incomplete chat, customer left the chat before all the lead generation questions could be asked. 

Chat ID: R8RCHN75BB (Harsh ): Chat was handled pretty well and answered all customer queries and questions and gathered lead generation details required to arrange cb by expert vacation planners. 

Chat ID: R8RCPOUDSC (Harsh ): Chat was handled extremely well and as per process guidelines and responses were to the point, answered customer's questions and queries and also gathered lead generation details required. 

Chat ID: R8WD3AJWVH (Shagufa ): The chat was closed because Shane had lost internet connection. Shagufa please make sure your internet connection is stable and does not drop and from today onwards please make sure 2 people are logged in to Jayway and inform me once you receive Jayway chat as we need to make sure no chats are disconnected/missed at all otherwise it would be a client escalation for us. 

we can get one of our expert vacation planners to get in touch with you with more information. May I know your name, email p 
No missed/abandoned chats 

Thanks and Regards 
Amit