Subject: Daily performance summary for LiveSalesman team for Mar 6th, 2022
From: HB report <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 7 Mar 2022 09:01:18 +0530

Please find listed below the performance data for the LiveSalesman team for Mar 6th, 2022.

Total tickets created :

Total tickets created | Groups | | | | |
Agent Name | Facebook HB UAE | Whatsapp open | Whatsapp resolved | HomeBox Instagram | Emails UAE | Grand Total
Raghwendra Pratap Singh | 0 | 0 | 38 | 0 | 0 | 38
Faisal Abdullah | 0 | 0 | 0 | 0 | 0 | 0
Mohad Kmali | 0 | 0 | 0 | 0 | 0 | 0
Mohiuddin Lsm | 0 | 0 | 0 | 0 | 0 | 0
Ankit Kumar | 0 | 0 | 13 | 0 | 6 | 19
Alhamzi Mohammed | 0 | 7 | 51 | 0 | 1 | 59
Ali hazzaa | 0 | 0 | 0 | 0 | 0 | 0
Malek Hosan | 10 | 0 | 0 | 0 | 0 | 10
Mohammed Ali | 12 | 1 | 5 | 0 | 5 | 23
Mosab Mohammed Abdalla Nasreldin | 1 | 0 | 14 | 0 | 0 | 15
Abu Sufian | 0 | 5 | 39 | 0 | 0 | 44
Aws Adra | 0 | 7 | 62 | 0 | 0 | 69
Ahmed Omer | 0 | 0 | 1 | 0 | 0 | 1
Amir Aziz | 0 | 0 | 0 | 11 | 0 | 11
! Hassan Saeed | 0 | 0 | 0 | 0 | 0 | 0
Ali Ibraheem | 0 | 0 | 0 | 0 | 0 | 0
Abdallah Ahemad | 0 | 0 | 0 | 0 | 0 | 0
Abdullah Abuthnain | 0 | 0 | 0 | 0 | 0 | 0
Asma Alotaibi | 0 | 0 | 0 | 0 | 0 | 0
Doaa Almutawa | 0 | 0 | 0 | 0 | 0 | 0
Naji Shabanh | 0 | 0 | 0 | 0 | 0 | 0
Grand Total | 23 | 20 | 223 | 11 | 12 | 289

Whatsapp chat type:

HB Chat Type | Reason Category | Sub Reason | Count of HB Chat Type
Customer Services | Delivery Related | Damage during delivery | 1
| | Delayed Delivery (HH) | 4
| | Delivery Status | 21
| | Partial Delivery | 1
| | Wrong commitments | 1
| Product Complaint | (blank) | 1
| | Complaint within Warranty | 3
| Refunds and Cancelations | Cancelation | 1
| | Refunds after Return | 1
Customer Services Total | | | 34
Live Sales | Pre-Sale | Help placing new order | 2
Live Sales Total | | | 2
Mattress Related | Post-Sales | Product Complaints | 1
Mattress Related Total | | | 2
Mattress Related | Post-Sales | Warranty | 1
PreSales | Other Enquiry | (blank) | 2
| | Payment Methods | 3
| | Store Location | 5
| Product Related | (blank) | 1
| | Product Specification | 57
PreSales Total | | | 68
Grand Total | | | 106

Total count of ageing for Facebook:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Mohammed Ali | 7 | 0 | 0 | 0 | 0 | 1 | 8
Malek Hosan | 7 | 0 | 0 | 0 | 0 | 1 | 8
Amir Aziz | 4 | 0 | 1 | 0 | 0 | 1 | 6
Jok Kuol | 1 | 0 | 0 | 0 | 0 | 0 | 1
Ankit Kumar | 4 | 0 | 0 | 0 | 0 | 0 | 4
Mosab Mohammed Abdalla Nasreldin | 1 | 0 | 0 | 0 | 0 | 0 | 1
Grand Total | 24 | 0 | 1 | 0 | 0 | 3 | 28

Total count of ageing for Whatsapp:

Whatsapp | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Ankit Kumar | 3 | 0 | 2 | 1 | 4 | 9 | 19
Alhamzi Mohammed | 15 | 0 | 0 | 3 | 3 | 5 | 26
Ahmed Omer | 4 | 4 | 0 | 3 | 3 | 11 | 25
Mosab Mohammed Abdalla Nasreldin | 1 | 0 | 0 | 0 | 3 | 3 | 7
Waseem Ahemad . Khan | 3 | 0 | 1 | 4 | 3 | 11 | 22
Hasan Nour | 0 | 0 | 0 | 0 | 0 | 1 | 1
Mohammed Ali | 1 | 1 | 0 | 4 | 1 | 8 | 15
Abu Sufian | 4 | 1 | 5 | 0 | 2 | 11 | 23
Jok Kuol | 3 | 0 | 0 | 0 | 0 | 3 | 6
Raghwendra Pratap Singh | 0 | 0 | 1 | 1 | 1 | 0 | 3
Aws Adra | 9 | 1 | 1 | 3 | 0 | 0 | 14
Grand Total | 43 | 7 | 10 | 19 | 20 | 62 | 161

Total count of ageing for Emails UAE:

Emails UAE | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Abu Sufian | 0 | 0 | 0 | 0 | 0 | 1 | 1
Mohammed Ali | 0 | 1 | 0 | 0 | 0 | 8 | 9
Waseem Ahemad . Khan | 0 | 0 | 1 | 0 | 1 | 4 | 6
Ahmed Omer | 0 | 1 | 0 | 0 | 0 | 2 | 3
Ankit Kumar | 2 | 1 | 0 | 1 | 0 | 3 | 7
Raghwendra Pratap Singh | 0 | 0 | 1 | 0 | 0 | 2 | 3
Alhamzi Mohammed | 1 | 1 | 0 | 1 | 1 | 2 | 6
Jok Kuol | 2 | 3 | 0 | 1 | 1 | 4 | 11
Murtaza Kutiyanawala | 1 | 0 | 0 | 0 | 1 | 2 | 4
Seeta Kunwar | 0 | 1 | 0 | 0 | 0 | 0 | 1
Aws Adra | 1 | 0 | 0 | 0 | 0 | 0 | 1
Grand Total | 7 | 8 | 2 | 3 | 4 | 28 | 52

Please feel free to reach out for any further clarifications.