Subject: Daily performance summary for LiveSalesman team for Mar 5th, 2022
From: HB report <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sun, 6 Mar 2022 09:05:19 +0530

Please find listed below the performance data for the LiveSalesman team for Mar 5th, 2022.

Total tickets created :

Total tickets created | Groups | | | |
Agent Name | Facebook KSA HB | HomeBox KSA | Whatsapp resolved | Whatsapp open | Grand Total
Raghwendra Pratap Singh | 0 | 0 | 0 | 0 | 0
Mohad Kmali | 0 | 3 | 39 | 7 | 49
Jok Kuol | 0 | 0 | 0 | 0 | 0
Malek Hosan | 3 | 0 | 0 | 0 | 3
Mohiuddin Lsm | 0 | 0 | 48 | 4 | 52
Ali hazzaa | 0 | 0 | 13 | 7 | 20
Mohammed Ali | 0 | 0 | 0 | 0 | 0
Ahmed Omer | 0 | 0 | 0 | 0 | 0
Alhamzi Mohammed | 0 | 0 | 0 | 0 | 0
Aws Adra | 0 | 0 | 0 | 0 | 0
Waseem Ahemad . Khan | 0 | 0 | 0 | 0 | 0
! Hassan Saeed | 0 | 4 | 21 | 8 | 33
Hasan Nour | 0 | 3 | 0 | 1 | 4
Naji Shabanh | 0 | 1 | 23 | 1 | 25
Ali Ibraheem | 0 | 0 | 31 | 3 | 34
Asma Alotaibi | 0 | 0 | 64 | 7 | 71
Faisal Abdullah | 0 | 0 | 41 | 8 | 49
Jaber Almarri | 0 | 0 | 33 | 7 | 40
Khaled Sufian | 0 | 0 | 2 | 1 | 3
Rayan Suliman | 0 | 0 | 52 | 6 | 58
Grand Total | 3 | 11 | 367 | 60 | 441

Whatsapp chat type:

HB Chat Type | Reason Category | Sub Reason | Count of HB Chat Type
Customer Services | (blank) | (blank) | 53
| Delivery Related | (blank) | 30
| | Day of Delivery - Status | 13
| | Delayed Delivery (Furniture) | 4
| | Delivery Status | 22
| Product Complaint | (blank) | 1
| | Complaint within Warranty | 3
| Refunds and Cancelations | (blank) | 4
| | Cancelation | 6
| | Refund for Other reason | 1
Customer Services Total | | | 137
No Answer | (blank) | (blank) | 10
No Answer Total | | | 10
PreSales | (blank) | (blank) | 3
| Other Enquiry | (blank) | 4
| | Offers | 1
| | Payment Methods | 7
| | Store Availability | 2
| | Store Location | 1
| Policy Related | Delivery Cost | 2
| | Delivery Time | 2
| Product Related | (blank) | 13
| | Product Specification | 12
PreSales Total | | | 47
Grand Total | | | 194

Total count of ageing for Facebook KSA HB:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Hasan Nour | 0 | 0 | 0 | 0 | 0 | 1 | 1
Grand Total | 0 | 0 | 0 | 0 | 0 | 1 | 1

Total count of ageing for Whatsapp open:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Hasan Nour | 7 | 4 | 1 | 7 | 7 | 25 | 51
Mohiuddin Lsm | 10 | 13 | 9 | 10 | 4 | 13 | 59
Malek Hosan | 0 | 1 | 9 | 4 | 0 | 1 | 15
Doaa Almutawa | 10 | 14 | 0 | 5 | 2 | 5 | 36
Naji Shabanh | 3 | 3 | 2 | 0 | 1 | 4 | 13
Ali Ibraheem | 2 | 1 | 0 | 0 | 0 | 2 | 5
Rayan Suliman | 5 | 2 | 3 | 3 | 2 | 9 | 24
Asma Alotaibi | 12 | 1 | 4 | 0 | 1 | 2 | 20
Mohad Kmali | 13 | 1 | 2 | 2 | 0 | 1 | 19
Khaled Sufian | 1 | 2 | 3 | 0 | 1 | 0 | 7
Abdullah Abuthnain | 6 | 2 | 3 | 3 | 2 | 0 | 16
Faisal Abdullah | 10 | 2 | 4 | 0 | 1 | 0 | 17
Ali hazzaa | 9 | 0 | 1 | 1 | 0 | 0 | 11
Abdallah Ahemad | 4 | 4 | 1 | 1 | 0 | 0 | 10
Jaber Almarri | 10 | 1 | 1 | 0 | 0 | 0 | 12
! Hassan Saeed | 8 | 2 | 0 | 0 | 0 | 0 | 10
Grand Total | 110 | 53 | 43 | 36 | 21 | 62 | 325

Total count of ageing for Emails:

Whatsapp | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Mohiuddin Lsm | 0 | 0 | 0 | 0 | 0 | 2 | 2
Naji Shabanh | 1 | 0 | 0 | 0 | 0 | 2 | 3
Hasan Nour | 4 | 0 | 0 | 1 | 0 | 2 | 7
Doaa Almutawa | 0 | 0 | 0 | 1 | 1 | 2 | 4
! Hassan Saeed | 0 | 0 | 0 | 0 | 0 | 2 | 2
Malek Hosan | 0 | 0 | 0 | 1 | 1 | 0 | 2
Rayan Suliman | 0 | 2 | 1 | 2 | 0 | 0 | 5
Asma Alotaibi | 0 | 0 | 0 | 1 | 0 | 0 | 1
Mosab Mohammed Abdalla Nasreldin | 0 | 0 | 1 | 0 | 0 | 0 | 1
Alhamzi Mohammed | 0 | 1 | 0 | 0 | 0 | 0 | 1
Mohad Kmali | 4 | 1 | 0 | 0 | 0 | 0 | 5
Khaled Sufian | 1 | 0 | 0 | 0 | 0 | 0 | 1
Grand Total | 10 | 4 | 2 | 6 | 2 | 10 | 34

Please feel free to reach out for any further clarifications.