Subject: Daily performance summary for LiveSalesman team for Mar 5th, 2022
From: HB report <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sun, 6 Mar 2022 09:01:23 +0530

Please find listed below the performance data for the LiveSalesman team for Mar 5th, 2022.

Total tickets created :

Total tickets created | Groups | | | | |
Agent Name | Facebook HB UAE | Whatsapp open | Whatsapp resolved | HomeBox Instagram | Emails UAE | Grand Total
Raghwendra Pratap Singh | 0 | 0 | 41 | 0 | 1 | 42
Mohad Kmali | 0 | 0 | 0 | 0 | 0 | 0
Jok Kuol | 1 | 4 | 19 | 0 | 3 | 27
Malek Hosan | 12 | 0 | 0 | 0 | 0 | 12
Mohiuddin Lsm | 0 | 0 | 0 | 0 | 0 | 0
Ali hazzaa | 0 | 0 | 0 | 0 | 0 | 0
Mohammed Ali | 7 | 0 | 2 | 0 | 2 | 11
Ahmed Omer | 0 | 8 | 24 | 0 | 0 | 32
Alhamzi Mohammed | 0 | 7 | 50 | 0 | 5 | 62
Aws Adra | 0 | 7 | 51 | 0 | 0 | 58
Waseem Ahemad . Khan | 0 | 1 | 29 | 0 | 0 | 30
! Hassan Saeed | 0 | 0 | 0 | 0 | 0 | 0
Hasan Nour | 0 | 0 | 0 | 0 | 0 | 0
Naji Shabanh | 0 | 0 | 0 | 0 | 0 | 0
Ali Ibraheem | 0 | 0 | 0 | 0 | 0 | 0
Asma Alotaibi | 0 | 0 | 0 | 0 | 0 | 0
Faisal Abdullah | 0 | 0 | 0 | 0 | 0 | 0
Jaber Almarri | 0 | 0 | 0 | 0 | 0 | 0
Khaled Sufian | 0 | 0 | 0 | 0 | 0 | 0
Rayan Suliman | 0 | 0 | 0 | 0 | 0 | 0
Grand Total | 20 | 27 | 216 | 0 | 11 | 274

Whatsapp chat type:

HB Chat Type | Reason Category | Sub Reason | Count of HB Chat Type
Customer Services | (blank) | (blank) | 16
| Delivery Related | (blank) | 1
| | Delivery Status | 10
| Product Complaint | (blank) | 5
| | Complaint within Warranty | 2
Customer Services Total | | | 34
No Answer | (blank) | (blank) | 1
| No Answer | No Answer | 2
No Answer Total | | | 3
PreSales | (blank) | (blank) | 13
| Other Enquiry | (blank) | 1
| | Payment Methods | 2
| | Store Availability | 10
| | Website/App Issues | 1
| Policy Related | Delivery Cost | 1
| Product Related | (blank) | 1
| | Product Specification | 7
PreSales Total | | | 36
Grand Total | | | 73

Total count of ageing for Facebook:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Mohammed Ali | 4 | 1 | 0 | 0 | 0 | 1 | 6
Malek Hosan | 3 | 0 | 0 | 0 | 0 | 1 | 4
Amir Aziz | 4 | 0 | 1 | 0 | 0 | 1 | 6
Syed Ataullah | 0 | 0 | 1 | 0 | 0 | 0 | 1
Mosab Mohammed Abdalla Nasreldin | 1 | 0 | 0 | 0 | 0 | 0 | 1
Ankit Kumar | 4 | 0 | 0 | 0 | 0 | 0 | 4
Jok Kuol | 6 | 0 | 0 | 0 | 0 | 0 | 6
Grand Total | 22 | 1 | 2 | 0 | 0 | 3 | 28

Total count of ageing for Whatsapp:

Whatsapp | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Ankit Kumar | 5 | 1 | 1 | 4 | 1 | 9 | 21
Alhamzi Mohammed | 4 | 0 | 3 | 0 | 3 | 6 | 16
Ahmed Omer | 13 | 3 | 1 | 5 | 3 | 9 | 34
Mosab Mohammed Abdalla Nasreldin | 1 | 0 | 1 | 1 | 3 | 3 | 9
Waseem Ahemad . Khan | 4 | 0 | 3 | 3 | 3 | 11 | 24
Hasan Nour | 0 | 0 | 0 | 0 | 0 | 1 | 1
Mohammed Ali | 1 | 0 | 1 | 4 | 1 | 9 | 16
Abu Sufian | 0 | 1 | 5 | 0 | 3 | 11 | 20
Jok Kuol | 5 | 0 | 0 | 0 | 0 | 3 | 8
Raghwendra Pratap Singh | 2 | 1 | 0 | 1 | 1 | 0 | 5
Aws Adra | 3 | 3 | 2 | 1 | 0 | 0 | 9
Grand Total | 38 | 9 | 17 | 19 | 18 | 62 | 163

Total count of ageing for Emails UAE:

Emails UAE | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Ankit Kumar | 3 | 0 | 0 | 1 | 0 | 4 | 8
Abu Sufian | 1 | 0 | 0 | 0 | 0 | 2 | 3
Mohammed Ali | 1 | 0 | 0 | 0 | 0 | 8 | 9
Waseem Ahemad . Khan | 0 | 2 | 0 | 0 | 1 | 4 | 7
Ahmed Omer | 2 | 0 | 0 | 0 | 0 | 2 | 4
Raghwendra Pratap Singh | 0 | 1 | 0 | 1 | 1 | 1 | 4
Alhamzi Mohammed | 1 | 1 | 0 | 1 | 1 | 2 | 6
Jok Kuol | 5 | 4 | 0 | 3 | 0 | 5 | 17
Murtaza Kutiyanawala | 1 | 0 | 0 | 0 | 3 | 2 | 6
Seeta Kunwar | 0 | 1 | 0 | 0 | 0 | 0 | 1
Aws Adra | 1 | 0 | 0 | 0 | 0 | 0 | 1
Grand Total | 15 | 9 | 0 | 6 | 6 | 30 | 66

Please feel free to reach out for any further clarifications.