Subject: Daily performance summary for LiveSalesman team for Mar 4th, 2022
From: HB report <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 5 Mar 2022 09:05:32 +0530

Please find listed below the performance data for the LiveSalesman team for Mar 4th, 2022.

Total tickets created :

Total tickets created | Groups | | | |
Agent Name | Facebook KSA HB | HomeBox KSA | Whatsapp resolved | Whatsapp open | Grand Total
Jok Kuol | 1 | 0 | 0 | 0 | 1
Mosab Mohammed Abdalla Nasreldin | 0 | 0 | 0 | 0 | 0
Raghwendra Pratap Singh | 0 | 0 | 0 | 0 | 0
Abdallah Ahemad | 0 | 1 | 12 | 0 | 13
Mohad Kmali | 0 | 8 | 27 | 5 | 40
Mohiuddin Lsm | 0 | 0 | 42 | 6 | 48
Asma Alotaibi | 0 | 0 | 34 | 6 | 40
Ali hazzaa | 0 | 2 | 17 | 1 | 20
Ahmed Omer | 0 | 0 | 0 | 0 | 0
Amir Aziz | 0 | 0 | 0 | 0 | 0
Ankit Kumar | 0 | 0 | 0 | 0 | 0
Alhamzi Mohammed | 0 | 0 | 0 | 0 | 0
Aws Adra | 0 | 0 | 0 | 0 | 0
Waseem Ahemad . Khan | 0 | 0 | 0 | 0 | 0
Khaled Sufian | 0 | 3 | 24 | 1 | 28
Naji Shabanh | 0 | 2 | 14 | 1 | 17
Murtaza Kutiyanawala | 0 | 0 | 0 | 0 | 0
Abdullah Abuthnain | 0 | 0 | 67 | 4 | 71
Ali Ibraheem | 0 | 0 | 26 | 1 | 27
Jaber Almarri | 0 | 0 | 25 | 4 | 29
Malek Hosan | 0 | 0 | 0 | 0 | 0
Grand Total | 1 | 16 | 288 | 29 | 334

Whatsapp chat type:

HB Chat Type | Reason Category | Sub Reason | Count of HB Chat Type
Customer Services | (blank) | (blank) | 52
| Delivery Related | Day of Delivery - Status | 12
| | Delayed Delivery (Furniture) | 3
| | Delayed Delivery (HH) | 1
| | Delivery Status | 11
| | Missing items\parts | 1
| Product Complaint | Complaint within Warranty | 8
Customer Services Total | | | 88
No Answer | (blank) | (blank) | 3
No Answer Total | | | 3
PreSales | (blank) | (blank) | 14
| Other Enquiry | Offers | 2
| | Payment Methods | 2
| | Promo Code | 2
| | Store Availability | 2
| | Website/App Issues | 2
| Policy Related | Delivery Cost | 1
| | Delivery Time | 2
| Product Related | Product Specification | 15
PreSales Total | | | 42
Grand Total | | | 133

Total count of ageing for Facebook KSA HB:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Hasan Nour | 0 | 0 | 0 | 0 | 0 | 1 | 1
Grand Total | 0 | 0 | 0 | 0 | 0 | 1 | 1

Total count of ageing for Whatsapp open:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Hasan Nour | 10 | 2 | 1 | 9 | 10 | 24 | 56
Mohiuddin Lsm | 13 | 6 | 12 | 7 | 3 | 12 | 53
Doaa Almutawa | 22 | 4 | 0 | 6 | 1 | 6 | 39
Malek Hosan | 0 | 6 | 5 | 3 | 0 | 1 | 15
Naji Shabanh | 6 | 3 | 0 | 0 | 2 | 3 | 14
Ali Ibraheem | 2 | 0 | 0 | 0 | 0 | 2 | 4
Rayan Suliman | 1 | 5 | 0 | 2 | 3 | 9 | 20
Asma Alotaibi | 10 | 2 | 2 | 0 | 1 | 2 | 17
Mohad Kmali | 7 | 1 | 2 | 2 | 1 | 0 | 13
Ali hazzaa | 6 | 1 | 0 | 1 | 2 | 0 | 10
Khaled Sufian | 2 | 2 | 2 | 0 | 1 | 0 | 7
Abdullah Abuthnain | 10 | 1 | 5 | 0 | 2 | 0 | 18
Faisal Abdullah | 4 | 5 | 0 | 0 | 2 | 0 | 11
Abdallah Ahemad | 5 | 4 | 1 | 0 | 0 | 0 | 10
Jaber Almarri | 5 | 1 | 0 | 0 | 0 | 0 | 6
! Hassan Saeed | 2 | 0 | 0 | 0 | 0 | 0 | 2
Grand Total | 105 | 43 | 30 | 30 | 28 | 59 | 295

Total count of ageing for Emails:

Whatsapp | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Mohiuddin Lsm | 0 | 0 | 0 | 0 | 0 | 2 | 2
Naji Shabanh | 1 | 0 | 0 | 1 | 0 | 2 | 4
Malek Hosan | 0 | 0 | 1 | 0 | 1 | 1 | 3
Doaa Almutawa | 0 | 0 | 0 | 2 | 0 | 2 | 4
Hasan Nour | 1 | 0 | 0 | 1 | 0 | 2 | 4
! Hassan Saeed | 0 | 0 | 0 | 0 | 0 | 1 | 1
Mosab Mohammed Abdalla Nasreldin | 0 | 1 | 0 | 1 | 0 | 0 | 2
Rayan Suliman | 1 | 0 | 1 | 2 | 0 | 0 | 4
Asma Alotaibi | 0 | 1 | 1 | 0 | 0 | 0 | 2
Alhamzi Mohammed | 0 | 1 | 0 | 0 | 0 | 0 | 1
Mohad Kmali | 3 | 0 | 0 | 0 | 0 | 0 | 3
Jok Kuol | 1 | 0 | 0 | 0 | 0 | 0 | 1
Khaled Sufian | 1 | 0 | 0 | 0 | 0 | 0 | 1
Grand Total | 8 | 3 | 3 | 7 | 1 | 10 | 32

Please feel free to reach out for any further clarifications.