Subject: Daily performance summary for LiveSalesman team for Mar 4th, 2022
From: HB report <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 5 Mar 2022 09:01:24 +0530

Please find listed below the performance data for the LiveSalesman team for Mar 4th, 2022.

Total tickets created :

Total tickets created | Groups | | | | |
Agent Name | Facebook HB UAE | Whatsapp open | Whatsapp resolved | HomeBox Instagram | Emails UAE | Grand Total
Jok Kuol | 13 | 1 | 19 | 0 | 1 | 34
Mosab Mohammed Abdalla Nasreldin | 9 | 1 | 9 | 0 | 0 | 19
Raghwendra Pratap Singh | 0 | 1 | 32 | 0 | 3 | 36
Abdallah Ahemad | 0 | 0 | 0 | 0 | 0 | 0
Mohad Kmali | 0 | 0 | 0 | 0 | 0 | 0
Mohiuddin Lsm | 0 | 0 | 0 | 0 | 0 | 0
Asma Alotaibi | 0 | 0 | 0 | 0 | 0 | 0
Ali hazzaa | 0 | 0 | 0 | 0 | 0 | 0
Ahmed Omer | 0 | 5 | 27 | 0 | 2 | 34
Amir Aziz | 7 | 0 | 0 | 7 | 0 | 14
Ankit Kumar | 6 | 5 | 11 | 0 | 5 | 27
Alhamzi Mohammed | 0 | 1 | 17 | 0 | 3 | 21
Aws Adra | 0 | 2 | 53 | 0 | 3 | 58
Waseem Ahemad . Khan | 0 | 3 | 17 | 0 | 5 | 25
Khaled Sufian | 0 | 0 | 0 | 0 | 0 | 0
Naji Shabanh | 0 | 0 | 0 | 0 | 0 | 0
Murtaza Kutiyanawala | 0 | 0 | 0 | 0 | 1 | 1
Abdullah Abuthnain | 0 | 0 | 0 | 0 | 0 | 0
Ali Ibraheem | 0 | 0 | 0 | 0 | 0 | 0
Jaber Almarri | 0 | 0 | 0 | 0 | 0 | 0
Malek Hosan | 2 | 0 | 0 | 0 | 0 | 2
Grand Total | 37 | 19 | 185 | 7 | 23 | 271

Whatsapp chat type:

HB Chat Type | Reason Category | Sub Reason | Count of HB Chat Type
Customer Services | (blank) | (blank) | 14
| Delivery Related | (blank) | 2
| | Damage during delivery | 2
| | Day of Delivery - Status | 2
| | Delayed Delivery (Furniture) | 1
| | Delayed Delivery (HH) | 1
| | Delivery Status | 6
| | Reschedule Delivery | 3
| Product Complaint | Complaint within Warranty | 5
| Refunds and Cancelations | Cancelation | 2
| | Refund for Other reason | 1
| | Refunds after Return | 1
| | Return Request Initiation | 2
Customer Services Total | | | 42
No Answer | (blank) | (blank) | 4
No Answer Total | | | 4
PreSales | (blank) | (blank) | 7
| Other Enquiry | (blank) | 1
| | Offers | 1
| | Store Availability | 6
| | Store Location | 2
| Policy Related | Delivery Cost | 3
| | Delivery Time | 2
| Product Related | (blank) | 1
| | Product Specification | 19
PreSales Total | | | 42
Grand Total | | | 88

Total count of ageing for Facebook:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Mohammed Ali | 3 | 0 | 0 | 0 | 0 | 1 | 4
Malek Hosan | 0 | 0 | 0 | 0 | 0 | 2 | 2
Amir Aziz | 8 | 1 | 0 | 0 | 1 | 0 | 10
Syed Ataullah | 0 | 1 | 0 | 0 | 0 | 0 | 1
Ankit Kumar | 6 | 0 | 0 | 0 | 0 | 0 | 6
Jok Kuol | 11 | 0 | 0 | 0 | 0 | 0 | 11
Mosab Mohammed Abdalla Nasreldin | 12 | 0 | 0 | 0 | 0 | 0 | 12
Hasan Nour | 2 | 0 | 0 | 0 | 0 | 0 | 2
Grand Total | 42 | 2 | 0 | 0 | 1 | 3 | 48

Total count of ageing for Whatsapp:

Whatsapp | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Mohammed Ali | 1 | 0 | 4 | 1 | 1 | 12 | 19
Ankit Kumar | 6 | 2 | 0 | 5 | 0 | 9 | 22
Alhamzi Mohammed | 0 | 0 | 4 | 1 | 3 | 7 | 15
Waseem Ahemad . Khan | 3 | 2 | 3 | 1 | 3 | 14 | 26
Ahmed Omer | 9 | 0 | 2 | 7 | 2 | 9 | 29
Abu Sufian | 3 | 4 | 0 | 2 | 4 | 11 | 24
Mosab Mohammed Abdalla Nasreldin | 1 | 1 | 0 | 3 | 1 | 3 | 9
Hasan Nour | 0 | 0 | 0 | 0 | 0 | 1 | 1
Jok Kuol | 1 | 0 | 0 | 0 | 2 | 1 | 4
Raghwendra Pratap Singh | 2 | 1 | 1 | 1 | 0 | 0 | 5
Aws Adra | 2 | 1 | 3 | 0 | 0 | 0 | 6
Grand Total | 28 | 11 | 17 | 21 | 16 | 67 | 160

Total count of ageing for Emails UAE:

Emails UAE | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Ankit Kumar | 4 | 0 | 0 | 1 | 0 | 4 | 9
Abu Sufian | 2 | 0 | 0 | 0 | 0 | 2 | 4
Mohammed Ali | 2 | 0 | 0 | 1 | 0 | 8 | 11
Waseem Ahemad . Khan | 1 | 2 | 0 | 1 | 0 | 4 | 8
Jok Kuol | 6 | 2 | 0 | 3 | 0 | 7 | 18
Raghwendra Pratap Singh | 0 | 1 | 2 | 0 | 1 | 1 | 5
Alhamzi Mohammed | 1 | 0 | 0 | 2 | 0 | 2 | 5
Ahmed Omer | 3 | 0 | 0 | 0 | 0 | 1 | 4
Murtaza Kutiyanawala | 1 | 0 | 0 | 3 | 0 | 2 | 6
Seeta Kunwar | 1 | 0 | 0 | 0 | 0 | 0 | 1
Aws Adra | 1 | 0 | 0 | 0 | 0 | 0 | 1
Grand Total | 22 | 5 | 2 | 11 | 1 | 31 | 72

Please feel free to reach out for any further clarifications.