Subject: Tech Support Candidate - Zubair Akhtar
From: Zubair Akhtar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 4 Mar 2022 13:38:06 -0500

| | Tech Support Test

Name | Zubair Akhtar
E-mail | [email-masked]
Phone Number | (011) 7503816969
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Delhi
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
MacOS
Networking - basic
Hardware - Basic
Email, basic AD

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Telus International | Technical support executive | 1 March 2022 | 38k
Previous Employer 1 | Macrolandb-serv | TSE | 30 may 2021 | 42k
Previous Employer 2 | Vmak research Pvt ltd | TSE | 30 may 2019 | 38k

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1- Check the Internet connection that cx was able to connect with the internet or not.
2- Check if this was happening to any particular browser or all the browser.
3- If it was happening to any particular browser so we had to clear the cache history and closed the browser and open again if it worked.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Step 1- Paired a Bluetooth device
Swipe down from the top of the screen.
Touch and hold Bluetooth .
Tap Pair new device.
If you don't find Pair new device, check under "Available devices" or tap More  and then Refresh.
Tap the name of the Bluetooth device you want to pair with your device.
Follow any on-screen instructions.
Step-2 Connect

Swipe down from the top of the screen.
Make sure Bluetooth is turned on.
Touch and hold Bluetooth .
In the list of paired devices, tap a paired but unconnected device.
When your phone and the Bluetooth device are connected, the device shows as "Connected."

What according to you makes you a good candidate for customer service or technical support job? | "Customer First" is a mantra for any Organisation to suceed in its business. I follow this mantra.  Being responsive with positive attitue, taking accountability & ownership, understanding Customer issues as a partner and providing proactive cost effective and best solutions towards the problems before the Customer realizes would definitely differentiate you from others.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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