Subject: Tech Support Candidate - Nitin Sharma
From: Nitin Sharma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 4 Mar 2022 04:05:51 -0500

| | Tech Support Test

Name | Nitin Sharma
E-mail | [email-masked]
Phone Number | (91) 7011020551
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Ghaziabad
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Linux
Networking - basic
Hardware - Basic
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | | |
Previous Employer 1 | NA | | |
Previous Employer 2 | NA | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | If web pages will not open in any Internet browser, your computer may have a virus or malware infection. Some viruses and malware prevents web pages from opening or loading in any Internet browser. We recommend you check for and remove viruses or malware on your computer
Please list the steps to connect a Bluetooth speaker to your mobile phone. | Swipe down from the top of the screen. · Touch and hold Bluetooth . · Tap Pair new device. If you don't find Pair new device, check under "Available devices
What according to you makes you a good candidate for customer service or technical support job? | The ideal candidate tends to be passionate about their work
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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