Subject: Tech Support Candidate - Y Amarjit Singh
From: Y Amarjit Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 4 Mar 2022 01:57:51 -0500

| | Tech Support Test

Name | Y Amarjit Singh
E-mail | [email-masked]
Phone Number | (91) 7005440118
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Delhi, Laxmi nagar
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Linux
Networking - basic
Hardware - Advanced
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | RASPL | Application support engineer | 31 march | 17700
Previous Employer 1 | Aforeserve.com | Desktop support engineer | NA | NA
Previous Employer 2 | Next education pvt ltd | Technical support engineer | NA | NA

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. At very first, I will check internet connectivity. If it works,
2. Then, will try to access in other browsers if available, because some browsers have compatibility issues,
3. If still the browser is not accessing, then it might be ISP has blocked this website,
3. If it is again, working in other PCs in same domain then user should try some other search enginee in the same pc.
4. Another troubleshooting, in browser proxy settings have to be checked properly and set it to default.
5. At last, try to restart and reconnect internet.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Need to turn on bluetooth button in speaker.
2. Then, click bluetooth option in mobile to check the lists of near-by bluetooth devices.
3. At last, user has to click on desire bluetooth device and connect accordingly.

What according to you makes you a good candidate for customer service or technical support job?

As per my previous job experiences, I provided many IT Infrastruture services to many VIP users physically as well as remotely (Over the call).
A good candidates are those who can dedicated towards his position, job roles and effective communication with clients.
In this field, clients are only interacting with you physically or remotely. So we are the person who is representing the company by proving his services directly.

On a scale of 1 - 5 please rate your fluency in spoken English | 3

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