Subject: Daily performance summary for LiveSalesman team for Mar 3rd, 2022
From: HB report <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 4 Mar 2022 09:05:40 +0530

Please find listed below the performance data for the LiveSalesman team for Mar 3rd, 2022.

Total tickets created :

Total tickets created | Groups | | | |
Agent Name | Facebook KSA HB | HomeBox KSA | Whatsapp resolved | Whatsapp open | Grand Total
Abdallah Ahemad | 0 | 0 | 41 | 8 | 49
Jok Kuol | 0 | 0 | 0 | 0 | 0
Mosab Mohammed Abdalla Nasreldin | 1 | 0 | 0 | 0 | 1
Mohad Kmali | 0 | 1 | 39 | 1 | 41
Hasan Nour | 1 | 1 | 0 | 7 | 9
Ali hazzaa | 0 | 1 | 30 | 8 | 39
Amir Aziz | 0 | 0 | 0 | 0 | 0
Abu Sufian | 0 | 0 | 0 | 0 | 0
Ahmed Omer | 0 | 0 | 0 | 0 | 0
Ankit Kumar | 0 | 0 | 0 | 0 | 0
Faisal Abdullah | 0 | 0 | 38 | 4 | 42
Mohammed Ali | 0 | 0 | 0 | 0 | 0
Raghwendra Pratap Singh | 0 | 0 | 0 | 0 | 0
Naji Shabanh | 0 | 2 | 17 | 4 | 23
Syed Ataullah | 0 | 5 | 0 | 0 | 5
Abdullah Abuthnain | 0 | 0 | 64 | 3 | 67
Doaa Almutawa | 0 | 0 | 44 | 11 | 55
Jaber Almarri | 0 | 0 | 41 | 7 | 48
Mohiuddin Lsm | 0 | 0 | 21 | 0 | 21
Rayan Suliman | 0 | 0 | 18 | 5 | 23
Asma Alotaibi | 0 | 0 | 0 | 15 | 15
Murtaza Kutiyanawala | 0 | 0 | 0 | 0 | 0
Grand Total | 2 | 10 | 353 | 73 | 438

Whatsapp chat type:

HB Chat Type | Reason Category | Sub Reason | Count of HB Chat Type
Customer Services | (blank) | (blank) | 20
| Delivery Related | (blank) | 15
| | Damage during delivery | 3
| | Day of Delivery - Status | 15
| | Delayed Delivery (Furniture) | 22
| | Delivery Status | 25
| Product Complaint | Complaint within Warranty | 3
| Refunds and Cancelations | (blank) | 2
| | Cancelation | 1
| | Refunds after Return | 2
Customer Services Total | | | 108
Live Sales | Pre-Sale | Help placing new order | 1
Live Sales Total | | | 1
No Answer | (blank) | (blank) | 2
No Answer Total | | | 9
No Answer | No Answer | No Answer | 7
PreSales | (blank) | (blank) | 1
| Other Enquiry | Offers | 24
| | Payment Methods | 7
| | Store Availability | 1
| Policy Related | Delivery Time | 1
| Product Related | (blank) | 4
| | Product Specification | 3
PreSales Total | | | 41
Grand Total | | | 159

Total count of ageing for Facebook KSA HB:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Hasan Nour | 0 | 0 | 0 | 0 | 0 | 1 | 1
Grand Total | 0 | 0 | 0 | 0 | 0 | 1 | 1

Total count of ageing for Whatsapp open:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Hasan Nour | 12 | 3 | 0 | 8 | 8 | 23 | 54
Mohiuddin Lsm | 11 | 10 | 7 | 6 | 5 | 9 | 48
Doaa Almutawa | 28 | 0 | 1 | 5 | 1 | 6 | 41
Malek Hosan | 1 | 9 | 1 | 3 | 0 | 1 | 15
Naji Shabanh | 7 | 2 | 0 | 0 | 3 | 2 | 14
Ali Ibraheem | 2 | 0 | 0 | 0 | 0 | 2 | 4
Rayan Suliman | 4 | 3 | 0 | 2 | 4 | 8 | 21
Asma Alotaibi | 16 | 5 | 0 | 0 | 1 | 2 | 24
Mohad Kmali | 2 | 3 | 0 | 2 | 1 | 1 | 9
Ali hazzaa | 5 | 1 | 0 | 1 | 2 | 0 | 9
Khaled Sufian | 3 | 2 | 0 | 0 | 1 | 0 | 6
Abdullah Abuthnain | 6 | 3 | 2 | 0 | 2 | 0 | 13
Faisal Abdullah | 5 | 5 | 0 | 1 | 2 | 0 | 13
Abdallah Ahemad | 11 | 1 | 1 | 0 | 0 | 0 | 13
Jaber Almarri | 3 | 1 | 0 | 0 | 0 | 0 | 4
! Hassan Saeed | 2 | 0 | 0 | 0 | 0 | 0 | 2
Grand Total | 118 | 48 | 12 | 28 | 30 | 54 | 290

Total count of ageing for Emails:

Whatsapp | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Mohiuddin Lsm | 0 | 0 | 0 | 0 | 0 | 2 | 2
Naji Shabanh | 1 | 0 | 0 | 0 | 0 | 2 | 3
Doaa Almutawa | 0 | 0 | 1 | 1 | 0 | 3 | 5
Malek Hosan | 0 | 0 | 1 | 1 | 0 | 1 | 3
Hasan Nour | 1 | 0 | 0 | 1 | 0 | 2 | 4
Mohad Kmali | 1 | 0 | 0 | 0 | 0 | 1 | 2
! Hassan Saeed | 0 | 0 | 0 | 0 | 1 | 0 | 1
Mosab Mohammed Abdalla Nasreldin | 0 | 1 | 0 | 1 | 0 | 0 | 2
Ali hazzaa | 0 | 0 | 0 | 1 | 0 | 0 | 1
Rayan Suliman | 1 | 1 | 1 | 1 | 0 | 0 | 4
Asma Alotaibi | 0 | 1 | 1 | 0 | 0 | 0 | 2
Alhamzi Mohammed | 1 | 0 | 0 | 0 | 0 | 0 | 1
Grand Total | 5 | 3 | 4 | 6 | 1 | 11 | 30

Please feel free to reach out for any further clarifications.