Subject: Daily performance summary for LiveSalesman team for Mar 3rd, 2022
From: HB report <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 4 Mar 2022 09:01:19 +0530

Please find listed below the performance data for the LiveSalesman team for Mar 3rd, 2022.

Total tickets created :

Total tickets created | Groups | | | | |
Agent Name | Facebook HB UAE | Whatsapp open | Whatsapp resolved | HomeBox Instagram | Emails UAE | Grand Total
Abdallah Ahemad | 0 | 0 | 0 | 0 | 0 | 0
Jok Kuol | 2 | 2 | 22 | 0 | 14 | 40
Mosab Mohammed Abdalla Nasreldin | 12 | 1 | 36 | 0 | 1 | 50
Mohad Kmali | 0 | 0 | 0 | 0 | 0 | 0
Hasan Nour | 9 | 0 | 0 | 0 | 0 | 9
Ali hazzaa | 0 | 0 | 0 | 0 | 0 | 0
Amir Aziz | 6 | 0 | 0 | 11 | 0 | 17
Abu Sufian | 0 | 5 | 57 | 0 | 9 | 71
Ahmed Omer | 0 | 6 | 35 | 0 | 0 | 41
Ankit Kumar | 0 | 3 | 21 | 0 | 4 | 28
Faisal Abdullah | 0 | 1 | 0 | 0 | 0 | 1
Mohammed Ali | 0 | 3 | 27 | 0 | 5 | 35
Raghwendra Pratap Singh | 0 | 3 | 34 | 0 | 0 | 37
Naji Shabanh | 0 | 0 | 0 | 0 | 0 | 0
Syed Ataullah | 0 | 0 | 0 | 0 | 0 | 0
Abdullah Abuthnain | 0 | 0 | 0 | 0 | 0 | 0
Doaa Almutawa | 0 | 0 | 0 | 0 | 0 | 0
Jaber Almarri | 0 | 0 | 0 | 0 | 0 | 0
Mohiuddin Lsm | 0 | 0 | 0 | 0 | 0 | 0
Rayan Suliman | 0 | 0 | 0 | 0 | 0 | 0
Asma Alotaibi | 0 | 0 | 0 | 0 | 0 | 0
Murtaza Kutiyanawala | 0 | 0 | 0 | 0 | 1 | 1
Grand Total | 29 | 24 | 232 | 11 | 34 | 330

Whatsapp chat type:

HB Chat Type | Reason Category | Sub Reason | Count of HB Chat Type
Customer Services | (blank) | (blank) | 1
| Delivery Related | (blank) | 1
| | Delayed Delivery (HH) | 1
| | Delivery Status | 57
| | Missing items\parts | 2
| Product Complaint | (blank) | 1
| | Complaint within Warranty | 8
| Refunds and Cancelations | Cancelation | 2
| | Refunds after Return | 2
| | Return Request Initiation | 2
Customer Services Total | | | 77
No Answer | No Answer | No Answer | 10
No Answer Total | | | 10
PreSales | (blank) | (blank) | 3
| Other Enquiry | (blank) | 2
| | Store Availability | 12
| | Store Location | 1
| Policy Related | Delivery Cost | 2
| | Delivery Time | 1
| Product Related | Product Specification | 88
PreSales Total | | | 109
Grand Total | | | 196

Total count of ageing for Facebook:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Mohammed Ali | 4 | 0 | 0 | 0 | 0 | 1 | 5
Malek Hosan | 0 | 0 | 0 | 0 | 0 | 2 | 2
Amir Aziz | 2 | 1 | 0 | 0 | 1 | 0 | 4
Ankit Kumar | 1 | 0 | 0 | 0 | 0 | 0 | 1
Jok Kuol | 4 | 0 | 0 | 0 | 0 | 0 | 4
Mosab Mohammed Abdalla Nasreldin | 7 | 0 | 0 | 0 | 0 | 0 | 7
Hasan Nour | 3 | 0 | 0 | 0 | 0 | 0 | 3
Grand Total | 21 | 1 | 0 | 0 | 1 | 3 | 26

Total count of ageing for Whatsapp:

Whatsapp | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Mohammed Ali | 1 | 1 | 3 | 2 | 0 | 12 | 19
Ankit Kumar | 4 | 2 | 0 | 5 | 0 | 10 | 21
Alhamzi Mohammed | 0 | 4 | 1 | 3 | 2 | 6 | 16
Waseem Ahemad . Khan | 0 | 5 | 3 | 2 | 2 | 14 | 26
Ahmed Omer | 6 | 1 | 2 | 7 | 3 | 9 | 28
Abu Sufian | 5 | 4 | 0 | 4 | 3 | 12 | 28
Mosab Mohammed Abdalla Nasreldin | 3 | 1 | 0 | 3 | 0 | 3 | 10
Hasan Nour | 0 | 0 | 0 | 0 | 0 | 1 | 1
Jok Kuol | 1 | 0 | 0 | 0 | 2 | 1 | 4
Raghwendra Pratap Singh | 4 | 0 | 1 | 1 | 1 | 0 | 7
Aws Adra | 3 | 3 | 1 | 0 | 0 | 0 | 7
Faisal Abdullah | 1 | 0 | 0 | 0 | 0 | 0 | 1
Grand Total | 28 | 21 | 11 | 27 | 13 | 68 | 168

Total count of ageing for Emails UAE:

Emails UAE | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Mohammed Ali | 4 | 0 | 0 | 1 | 0 | 8 | 13
Abu Sufian | 2 | 0 | 0 | 0 | 0 | 2 | 4
Waseem Ahemad . Khan | 2 | 0 | 1 | 1 | 0 | 5 | 9
Jok Kuol | 14 | 2 | 1 | 2 | 1 | 7 | 27
Ankit Kumar | 3 | 0 | 0 | 0 | 0 | 3 | 6
Raghwendra Pratap Singh | 1 | 0 | 1 | 0 | 0 | 1 | 3
Alhamzi Mohammed | 2 | 1 | 1 | 1 | 0 | 2 | 7
Ahmed Omer | 0 | 0 | 0 | 0 | 0 | 1 | 1
Murtaza Kutiyanawala | 0 | 0 | 0 | 3 | 0 | 2 | 5
Anslem Misquitta | 0 | 0 | 0 | 0 | 0 | 1 | 1
Mosab Mohammed Abdalla Nasreldin | 2 | 0 | 0 | 0 | 1 | 0 | 3
Hadeel talal Alshukri | 1 | 0 | 0 | 0 | 0 | 0 | 1
Seeta Kunwar | 1 | 0 | 0 | 0 | 0 | 0 | 1
Grand Total | 32 | 3 | 4 | 8 | 2 | 32 | 81

Please feel free to reach out for any further clarifications.