Subject: Daily performance summary for LiveSalesman team for Mar 2nd, 2022
From: HB report <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 3 Mar 2022 09:05:23 +0530

Please find listed below the performance data for the LiveSalesman team for Mar 2nd, 2022.

Total tickets created :

Total tickets created | Groups | | | |
Agent Name | Facebook KSA HB | HomeBox KSA | Whatsapp resolved | Whatsapp open | Grand Total
Mosab Mohammed Abdalla Nasreldin | 0 | 0 | 0 | 0 | 0
Raghwendra Pratap Singh | 0 | 0 | 0 | 0 | 0
Mohad Kmali | 0 | 6 | 22 | 4 | 32
Abdallah Ahemad | 0 | 3 | 37 | 5 | 45
Khaled Sufian | 0 | 0 | 5 | 3 | 8
Mohiuddin Lsm | 0 | 0 | 20 | 7 | 27
Jok Kuol | 0 | 1 | 0 | 0 | 1
Naji Shabanh | 0 | 0 | 24 | 7 | 31
Hasan Nour | 0 | 2 | 0 | 0 | 2
Amir Aziz | 0 | 0 | 0 | 0 | 0
Ankit Kumar | 0 | 0 | 0 | 0 | 0
Mohammed Ali | 0 | 0 | 0 | 0 | 0
Abu Sufian | 0 | 0 | 0 | 0 | 0
Ahmed Omer | 0 | 0 | 0 | 0 | 0
Aws Adra | 0 | 0 | 0 | 0 | 0
Alhamzi Mohammed | 0 | 1 | 0 | 0 | 1
Asma Alotaibi | 0 | 1 | 40 | 2 | 43
Rayan Suliman | 0 | 2 | 24 | 4 | 30
Shakeeb Arsalan | 0 | 1 | 0 | 0 | 1
Syed Ataullah | 0 | 1 | 0 | 0 | 1
Hadeel talal Alshukri | 0 | 0 | 0 | 0 | 0
Murtaza Kutiyanawala | 0 | 0 | 0 | 0 | 0
Seeta Kunwar | 0 | 0 | 0 | 0 | 0
! Hassan Saeed | 0 | 0 | 9 | 2 | 11
Abdullah Abuthnain | 0 | 0 | 51 | 8 | 59
Ali Ibraheem | 0 | 0 | 32 | 3 | 35
Doaa Almutawa | 0 | 0 | 45 | 11 | 56
Faisal Abdullah | 0 | 0 | 36 | 8 | 44
Jaber Almarri | 0 | 0 | 27 | 6 | 33
Grand Total | 0 | 18 | 372 | 70 | 460

Whatsapp chat type:

HB Chat Type | Reason Category | Sub Reason | Count of HB Chat Type
Customer Services | (blank) | (blank) | 58
| Delivery Related | (blank) | 16
| | Damage during delivery | 1
| | Day of Delivery - Status | 1
| | Delayed Delivery (Furniture) | 1
| | Delivery Status | 22
| | Missing items\parts | 4
| Product Complaint | (blank) | 1
| | Complaint within Warranty | 7
| Refunds and Cancelations | (blank) | 4
| | Cancelation | 2
| | Refunds after Return | 3
Customer Services Total | | | 120
Mattress Related | Post-Sales | Product Complaints | 1
Mattress Related Total | | | 1
No Answer Total | | | 3
No Answer | No Answer | No Answer | 3
PreSales | (blank) | (blank) | 17
| Other Enquiry | (blank) | 2
| | Offers | 29
| | Payment Methods | 3
| | Promo Code | 2
| | Store Availability | 2
| Policy Related | Delivery Cost | 2
| Product Related | (blank) | 6
| | Product Specification | 3
PreSales Total | | | 66
Grand Total | | | 190

Total count of ageing for Facebook KSA HB:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Syed Ataullah | 0 | 0 | 0 | 0 | 0 | 1 | 1
Hasan Nour | 0 | 0 | 0 | 0 | 1 | 0 | 1
Grand Total | 0 | 0 | 0 | 0 | 1 | 1 | 2

Total count of ageing for Whatsapp open:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Hasan Nour | 0 | 1 | 7 | 6 | 9 | 23 | 46
Naji Shabanh | 9 | 1 | 0 | 0 | 3 | 3 | 16
Doaa Almutawa | 14 | 0 | 3 | 9 | 1 | 7 | 34
Mohiuddin Lsm | 15 | 12 | 4 | 6 | 3 | 10 | 50
Malek Hosan | 6 | 7 | 2 | 1 | 0 | 1 | 17
Rayan Suliman | 7 | 0 | 1 | 2 | 6 | 11 | 27
Ali Ibraheem | 2 | 2 | 0 | 0 | 0 | 1 | 5
Asma Alotaibi | 6 | 3 | 0 | 1 | 2 | 2 | 14
Mohad Kmali | 2 | 3 | 2 | 1 | 1 | 1 | 10
Ali hazzaa | 1 | 1 | 0 | 2 | 2 | 1 | 7
Khaled Sufian | 4 | 3 | 0 | 0 | 1 | 0 | 8
Abdullah Abuthnain | 8 | 5 | 2 | 2 | 0 | 0 | 17
Faisal Abdullah | 15 | 0 | 0 | 3 | 0 | 0 | 18
! Hassan Saeed | 2 | 0 | 0 | 1 | 0 | 0 | 3
Jaber Almarri | 6 | 0 | 0 | 1 | 0 | 0 | 7
Abdallah Ahemad | 9 | 3 | 1 | 0 | 0 | 0 | 13
Alhamzi Mohammed | 1 | 0 | 0 | 0 | 0 | 0 | 1
Grand Total | 107 | 41 | 22 | 35 | 28 | 60 | 293

Total count of ageing for Emails:

Whatsapp | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Mohiuddin Lsm | 0 | 0 | 0 | 0 | 0 | 4 | 4
Naji Shabanh | 1 | 0 | 0 | 1 | 0 | 2 | 4
Doaa Almutawa | 0 | 1 | 1 | 1 | 0 | 3 | 6
Malek Hosan | 1 | 1 | 0 | 1 | 0 | 2 | 5
Hasan Nour | 0 | 0 | 1 | 0 | 0 | 2 | 3
Mohad Kmali | 1 | 0 | 0 | 0 | 0 | 1 | 2
Rayan Suliman | 2 | 1 | 1 | 1 | 0 | 1 | 6
! Hassan Saeed | 0 | 0 | 0 | 0 | 1 | 0 | 1
Mosab Mohammed Abdalla Nasreldin | 1 | 0 | 1 | 1 | 0 | 0 | 3
Ali hazzaa | 0 | 0 | 0 | 1 | 0 | 0 | 1
Asma Alotaibi | 2 | 1 | 0 | 0 | 0 | 0 | 3
Khaled Sufian | 1 | 0 | 0 | 0 | 0 | 0 | 1
Alhamzi Mohammed | 1 | 0 | 0 | 0 | 0 | 0 | 1
Abdallah Ahemad | 1 | 0 | 0 | 0 | 0 | 0 | 1
Grand Total | 11 | 4 | 4 | 6 | 1 | 15 | 41

Please feel free to reach out for any further clarifications.