Subject: Daily performance summary for LiveSalesman team for Mar 2nd, 2022
From: HB report <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 3 Mar 2022 09:01:29 +0530

Please find listed below the performance data for the LiveSalesman team for Mar 2nd, 2022.

Total tickets created :

Total tickets created | Groups | | | | |
Agent Name | Facebook HB UAE | Whatsapp open | Whatsapp resolved | HomeBox Instagram | Emails UAE | Grand Total
Mosab Mohammed Abdalla Nasreldin | 7 | 5 | 37 | 0 | 4 | 53
Raghwendra Pratap Singh | 0 | 0 | 12 | 0 | 0 | 12
Mohad Kmali | 0 | 0 | 0 | 0 | 0 | 0
Abdallah Ahemad | 0 | 0 | 0 | 0 | 0 | 0
Khaled Sufian | 0 | 0 | 0 | 0 | 0 | 0
Mohiuddin Lsm | 0 | 0 | 0 | 0 | 0 | 0
Jok Kuol | 10 | 0 | 8 | 0 | 7 | 25
Naji Shabanh | 0 | 0 | 0 | 0 | 0 | 0
Hasan Nour | 0 | 0 | 0 | 0 | 0 | 0
Amir Aziz | 3 | 0 | 0 | 9 | 0 | 12
Ankit Kumar | 2 | 0 | 8 | 0 | 3 | 13
Mohammed Ali | 17 | 0 | 0 | 0 | 5 | 22
Abu Sufian | 0 | 2 | 51 | 0 | 0 | 53
Ahmed Omer | 0 | 12 | 29 | 0 | 0 | 41
Aws Adra | 0 | 7 | 32 | 0 | 0 | 39
Alhamzi Mohammed | 0 | 0 | 0 | 0 | 7 | 7
Asma Alotaibi | 0 | 0 | 0 | 0 | 0 | 0
Rayan Suliman | 0 | 0 | 0 | 0 | 0 | 0
Shakeeb Arsalan | 0 | 0 | 0 | 0 | 0 | 0
Syed Ataullah | 0 | 0 | 0 | 0 | 0 | 0
Hadeel talal Alshukri | 0 | 0 | 0 | 0 | 1 | 1
Murtaza Kutiyanawala | 0 | 0 | 0 | 0 | 2 | 2
Seeta Kunwar | 0 | 0 | 0 | 0 | 1 | 1
! Hassan Saeed | 0 | 0 | 0 | 0 | 0 | 0
Abdullah Abuthnain | 0 | 0 | 0 | 0 | 0 | 0
Ali Ibraheem | 0 | 0 | 0 | 0 | 0 | 0
Doaa Almutawa | 0 | 0 | 0 | 0 | 0 | 0
Faisal Abdullah | 0 | 0 | 0 | 0 | 0 | 0
Jaber Almarri | 0 | 0 | 0 | 0 | 0 | 0
Grand Total | 39 | 26 | 177 | 9 | 30 | 281

Whatsapp chat type:

HB Chat Type | Reason Category | Sub Reason | Count of HB Chat Type
Customer Services | Delivery Related | Delayed Delivery (HH) | 3
| | Delivery Status | 23
| | Missing items\parts | 1
| | Wrong commitments | 4
| Product Complaint | (blank) | 1
| | Complaint within Warranty | 5
| Refunds and Cancelations | Cancelation | 1
| | Return Request Initiation | 5
Customer Services Total | | | 43
No Answer | No Answer | No Answer | 6
No Answer Total | | | 6
PreSales | (blank) | (blank) | 4
| Other Enquiry | Offers | 1
| | Store Availability | 1
| | Store Location | 2
| Policy Related | Delivery Cost | 2
| | Delivery Time | 1
| Product Related | Pricing | 1
| | Product Specification | 77
PreSales Total | | | 89
Grand Total | | | 138

Total count of ageing for Facebook:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Mohammed Ali | 12 | 1 | 0 | 0 | 0 | 1 | 14
Malek Hosan | 3 | 1 | 0 | 0 | 1 | 1 | 6
Amir Aziz | 5 | 1 | 0 | 0 | 1 | 0 | 7
Mosab Mohammed Abdalla Nasreldin | 10 | 1 | 0 | 0 | 0 | 0 | 11
Ankit Kumar | 3 | 0 | 0 | 0 | 0 | 0 | 3
Syed Ataullah | 1 | 0 | 0 | 0 | 0 | 0 | 1
Jok Kuol | 6 | 0 | 0 | 0 | 0 | 0 | 6
Grand Total | 40 | 4 | 0 | 0 | 2 | 2 | 48

Total count of ageing for Whatsapp:

Whatsapp | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Mohammed Ali | 0 | 4 | 0 | 2 | 1 | 13 | 20
Ankit Kumar | 5 | 0 | 1 | 4 | 0 | 13 | 23
Alhamzi Mohammed | 0 | 4 | 1 | 5 | 3 | 5 | 18
Waseem Ahemad . Khan | 3 | 7 | 1 | 1 | 3 | 17 | 32
Ahmed Omer | 6 | 2 | 6 | 5 | 3 | 9 | 31
Abu Sufian | 7 | 0 | 1 | 5 | 4 | 13 | 30
Mosab Mohammed Abdalla Nasreldin | 6 | 0 | 0 | 4 | 0 | 3 | 13
Hasan Nour | 0 | 0 | 0 | 0 | 0 | 1 | 1
Jok Kuol | 1 | 0 | 0 | 0 | 2 | 1 | 4
Raghwendra Pratap Singh | 1 | 1 | 0 | 1 | 1 | 0 | 4
Aws Adra | 5 | 2 | 0 | 0 | 0 | 0 | 7
Grand Total | 34 | 20 | 10 | 27 | 17 | 75 | 183

Total count of ageing for Emails UAE:

Emails UAE | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Mohammed Ali | 2 | 0 | 0 | 1 | 0 | 9 | 12
Abu Sufian | 0 | 0 | 0 | 0 | 0 | 2 | 2
Waseem Ahemad . Khan | 2 | 0 | 1 | 1 | 0 | 5 | 9
Jok Kuol | 6 | 0 | 2 | 1 | 1 | 6 | 16
Ankit Kumar | 2 | 0 | 1 | 1 | 0 | 3 | 7
Raghwendra Pratap Singh | 2 | 2 | 0 | 0 | 0 | 1 | 5
Alhamzi Mohammed | 4 | 0 | 1 | 1 | 0 | 2 | 8
Ahmed Omer | 0 | 0 | 0 | 0 | 0 | 1 | 1
Murtaza Kutiyanawala | 0 | 0 | 0 | 3 | 1 | 1 | 5
Anslem Misquitta | 0 | 0 | 0 | 0 | 0 | 1 | 1
Mosab Mohammed Abdalla Nasreldin | 3 | 0 | 0 | 0 | 0 | 0 | 3
Syed Ataullah | 1 | 0 | 0 | 0 | 0 | 0 | 1
Hadeel talal Alshukri | 1 | 0 | 0 | 0 | 0 | 0 | 1
Seeta Kunwar | 1 | 0 | 0 | 0 | 0 | 0 | 1
Grand Total | 24 | 2 | 5 | 8 | 2 | 31 | 72

Please feel free to reach out for any further clarifications.