Subject: Tech Support Candidate - Urvashi Srivastava
From: Urvashi Srivastava <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 2 Mar 2022 06:25:03 -0500

| | Tech Support Test

Name | Urvashi Srivastava
E-mail | [email-masked]
Phone Number | (91) 9559297993
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Bhiwadi district Alwar
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Hardware - Basic
CCNA

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | Genpact | Customer Representative Executive | 4 Aug 2018 | 12k
Previous Employer 2 | Mehrab Logistics and Aviation ltd Lucknow | Billing Executive | 31 May 2017 | 9k

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Firstly I will make sure that my internet connection is working properly.
Then, I will try to refresh the website's page.
Then i will make sure that JavaScript is enabled.
I will make sure that cookies are enabled.
I will make sure my web browser is up to date.
I will restart my web browser.
I will try to fix the DNS error or problem.
May be my computer have a virus so i will try to run antivirus program.
Instead if it is not working then i will try different web browser.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. We have to turn the Bluetooth option in our mobile is on. We have to swipe down from the top of the screen and tap Bluetooth.
2. Pair a Bluetooth to the New device like speaker.
Tap pair new device.
3. Tap the name of the Bluetooth device which we want to pair with our device.
4. Follow any on-screen instructions.

What according to you makes you a good candidate for customer service or technical support job?

1. Technical Support or customer support candidate is always try to deliver information in simple terms so that customer will understand in very easy manner.
2. Candidate should always have the patience, sympathy and empathy.
3. Candidate should have positive attitude and friendliness nature.
4. Candidate should have capabilities to work under pressure environment.
5. Candidate should deliver information on time without any delay. Candidate should have time management capabilities.
6. Candidate should have capabilities to calm down the irrated or violent customer.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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