Subject: JayWay Vhat Audits
From: Amit Gupta <[email-masked]>
To: Harsh Sharma <[email-masked]>, "Jet Jason, Paraiso. Gromea" <[email-masked]>, Shagufa Anam <[email-masked]>, Anish Nair <[email-masked]>
Cc: deeksha <[email-masked]>, Ashish Dabral <[email-masked]>
Date: Wed, 2 Mar 2022 03:31:05 -0700 (MST)

Hi Team, 

Please find the analysis details of the chats audited for JayWay: 

Chat ID: R8T26I7LQT (Shagufa ): Incomplete chat, traveler left chat before his query/question could be answered. 

Chat ID: R8W24TUGR6 (Jason ): For US citizens we take care of the visa assistance, however for India, No service locations like Pakistan and African countries (excluding South Africa) we use the response: Unfortunately as a US-based outbound tour operator sending guests to Europe, we are not able to provide visa assistance. As this is a requirement for visiting most of the countries we offer, we advise instead contacting a tour company based in the country or countries you are looking to visit. So if the customer is asking about visa assistance mention " we would be more than happy to assist you with your travel needs and we can get one of our expert vacation planners to get in touch with you with more information. Avoid providing responses like "park that question" and instead advise we would get travel specialist who would get in touch with you with all the details required and plan the travel as per your needs and customize the tour as per your requirements and would help you with visa related queries as well and then continue with lead generation and information gathering like what locations in Italy he is planning to travel and duration of the upcoming travel and other details. Please make sure this is not repeated and answer customers' queries/questions after reading them thoroughly and then answer them keeping yourself in the customer's shoes. Please treat this as negative feedback and make sure the responses are customer-centric. 

we can get one of our expert vacation planners to get in touch with you with more information. May I know your name, email p 
No missed/abandoned chats 

Thanks and Regards 
Amit