Subject: Tech Support Candidate - Nauyanika Thapa
From: Nauyanika Thapa <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 2 Mar 2022 04:05:05 -0500

| | Tech Support Test

Name | Nauyanika Thapa
E-mail | [email-masked]
Phone Number | (91) 8382032617
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Gorakhpur
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Hardware - Basic
Hardware - Advanced
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | na | na | na | na
Previous Employer 1 | na | na | na | na
Previous Employer 2 | na | na | na | na

In your past experience you have (select all that applies) | Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

firstly I am figure out the problem then i get the obvious out of the way are we connected to internet? check the icon in the corner of your screen to see if my computer detect a strong connection. If
we are in accidentally turned Wi-Fi off that 's your obvious culprit.
Try visiting other sites see if they work.
'

Please list the steps to connect a Bluetooth speaker to your mobile phone.

firstly swipe down from the top of the screen.
Then touch and hold Bluetooth.
Tap pair new device .if you do not find pair new device, check under available device or tap more and refresh it .
Or tap the name of the Bluetooth device you want to pair with your device.
Follow any on screen all instruction thank you

What according to you makes you a good candidate for customer service or technical support job? | firstly customer service should shown you resolved different than most people and ideal candidate tends to be passionate about their work and get a lot of enjoyment and pleasure out of it. Or technical support job ,we should be able to work with people and must be able to establish a good working and clients quickly.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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