Subject: Tech Support Candidate - sachin gangwar
From: sachin gangwar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 2 Mar 2022 03:43:01 -0500

| | Tech Support Test

Name | sachin gangwar
E-mail | [email-masked]
Phone Number | (+91) 7652018079
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | gurugram
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | karamtara engineering pvt. ltd. | L1 technical support | 11 months 12days | 12000
Previous Employer 1 | karamtara engineering pvt. ltd. | L1 technical support | 11months 12 days | 12000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Used a case management tool
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

first check internet connection
if internet is working, then check the  hosts file if there is entry of this website so we should remove it.
or else if there is any firewall rule is enable which is blocking this site, we should allow it to firewall.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

firstly, Bluetooth connection is ON in the mobile
search the nearby device which is also have Bluetooth mode ON
click the available device or device name of your speaker
send request to pair the speaker to mobile

What according to you makes you a good candidate for customer service or technical support job?

Good communication skills
excellent Technical knowledge
Learning capabilities
Update yourself with the technology

On a scale of 1 - 5 please rate your fluency in spoken English | 3

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