Subject: Tech Support Candidate - Aakansha Singh Patel
From: Aakansha Singh Patel <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 2 Mar 2022 03:17:18 -0500

| | Tech Support Test

Name | Aakansha Singh Patel
E-mail | [email-masked]
Phone Number | (243001) 7505199836
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Bareilly Uttar Pradesh
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | | |
Previous Employer 1 | Doubtnut | BDA | November 2021 | 22000
Previous Employer 2 | Quality Engineers | Intern as a design Engineer | July 2020 | 41000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1) First we have to chk properly that internet should be on and working.
2) To open in browser firstly we type the link or we can copied the link in browser than press the enter tab.
3) If it us not opening than we can refresh that link by pressing the refresh tab.
3) We can try another link to open in browser firstly we type the link or we can copied the link in browser than press the enter tab.
4) If another link is opening well then might be first link have the cache issues.
5) Problem can be both side at our end or theirs also.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1) Swipe down from  the top of the screen.
2) Swith on the Bluetooth.
3)Touch and hold Bluetooth.
4) In the list of paired devices, tap a paired but unconnected devices.
5) When our phone and Bluetooth device are connected  the device shows as "connected".

What according to you makes you a good candidate for customer service or technical support job? | Firstly we have to understand the need of the customers, then we should generate the need in the customers so they find how our product is best for them in the both ways economically and the functions of the product. Ultimately customer satisfaction should be our goals that it will help in our future sales as well.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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