Subject: Tech Support Candidate - Gaurav Sharma
From: Gaurav Sharma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 2 Mar 2022 02:45:32 -0500

| | Tech Support Test

Name | Gaurav Sharma
E-mail | [email-masked]
Phone Number | (+91) 8979253216
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Bulandshahr
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Linux
Networking - basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Dba lounge pvt ltd Noida | Associate Technical consultant | 2-3-22 | 13000
Previous Employer 1 | NA | NA | NA | NA
Previous Employer 2 | NA | NA | NA | NA

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Firstly I will check my connection
2nd  I will restart my browser & make sure thae the problem is with me only or others are facing same issue
3rd I will run browser with admin privileges
4th check dns settings .

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Slide down the notification panal
Select Bluetooth icon &make sure discoverablity is on
Long press Bluetooth icon to see near by Bluetooth device
Tap the name of devices for which you want to connect .

What according to you makes you a good candidate for customer service or technical support job? | I have deep understanding of Linux domain and I can speak and understand English well . I love to interact people too.I want to explore my knowledge in linux field .
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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