Subject: Tech Support Candidate - Er mithlesh kumar
From: Er mithlesh kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 2 Mar 2022 00:35:26 -0500

| | Tech Support Test

Name | Er mithlesh kumar
E-mail | [email-masked]
Phone Number | (91) 9599196380
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | delhi
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | caretel infotech ltd | IT egieer | currently workig | 20k
Previous Employer 1 | na | na | na | na
Previous Employer 2 | na | na | na | na

In your past experience you have (select all that applies)

Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | first check the connectivity is there any no internet issue or else. Then check the URL is it correct or not if URL is correct and or not any of these issues the check the browser proxy and change the browser setting to normal . then i will use different network command in cmd or in power shell like - tracert & -ping command. And if not ale to resolve it y doing all these then from starting i will uninstall the web browser and driver and then reinstall it and it will be resolved.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | first on the Bluetooth of our phone and check that speaker is on then go to Bluetooth setting and scan it and there will be our Bluetooth speaker device model click on it and wait for connecting .finally it will get connect.
What according to you makes you a good candidate for customer service or technical support job? | the foremost reason is that i have my background qualification in the B.tech in Electrical and Electronics Engineer. I am able to figure out the working technical issue.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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