Subject: Daily performance summary for LiveSalesman team for Mar 1st, 2022
From: HB report <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 2 Mar 2022 09:05:23 +0530

Please find listed below the performance data for the LiveSalesman team for Mar 1st, 2022.

Total tickets created :

Total tickets created | Groups | | | |
Agent Name | Facebook KSA HB | HomeBox KSA | Whatsapp resolved | Whatsapp open | Grand Total
Mosab Mohammed Abdalla Nasreldin | 0 | 0 | 0 | 0 | 0
Abdallah Ahemad | 0 | 0 | 43 | 11 | 54
Mohad Kmali | 0 | 4 | 3 | 0 | 7
Mohiuddin Lsm | 0 | 0 | 43 | 7 | 50
Jok Kuol | 0 | 0 | 0 | 0 | 0
Amir Aziz | 0 | 0 | 0 | 0 | 0
Malek Hosan | 0 | 5 | 11 | 1 | 17
Mohammed Ali | 0 | 2 | 0 | 0 | 2
Abu Sufian | 0 | 0 | 0 | 0 | 0
Ankit Kumar | 0 | 0 | 0 | 0 | 0
Aws Adra | 0 | 0 | 0 | 0 | 0
Raghwendra Pratap Singh | 0 | 0 | 0 | 0 | 0
Alhamzi Mohammed | 0 | 1 | 8 | 2 | 11
Waseem Ahemad . Khan | 0 | 0 | 0 | 0 | 0
Ali Ibraheem | 0 | 3 | 33 | 1 | 37
Hasan Nour | 0 | 1 | 0 | 0 | 1
Rayan Suliman | 0 | 5 | 39 | 5 | 49
Syed Ataullah | 0 | 0 | 0 | 0 | 0
! Hassan Saeed | 0 | 0 | 6 | 1 | 7
Asma Alotaibi | 0 | 0 | 70 | 3 | 73
Doaa Almutawa | 0 | 0 | 83 | 12 | 95
Khaled Sufian | 0 | 0 | 46 | 6 | 52
Grand Total | 0 | 21 | 385 | 49 | 455

Whatsapp chat type:

HB Chat Type | Reason Category | Sub Reason | Count of HB Chat Type
Customer Services | (blank) | (blank) | 72
| Delivery Related | (blank) | 22
| | Damage during delivery | 1
| | Delivery Status | 34
| | Missing items\parts | 2
| Product Complaint | Complaint within Warranty | 16
| Refunds and Cancelations | (blank) | 1
| | Cancelation | 1
| | Refund for Other reason | 2
| | Refunds after Return | 3
Customer Services Total | | | 154
No Answer | (blank) | (blank) | 5
| No Answer | No Answer | 12
No Answer Total | | | 17
PreSales | (blank) | (blank) | 13
| Other Enquiry | Offers | 62
| | Payment Methods | 1
| | Promo Code | 2
| | Store Availability | 3
| | Store Location | 1
| | Website/App Issues | 1
| Policy Related | Delivery Cost | 1
| | Delivery Time | 3
| Product Related | (blank) | 17
| | Product Specification | 18
PreSales Total | | | 122
Grand Total | | | 293

Total count of ageing for Facebook KSA HB:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Syed Ataullah | 0 | 0 | 0 | 0 | 0 | 1 | 1
Hasan Nour | 0 | 0 | 0 | 0 | 1 | 0 | 1
Grand Total | 0 | 0 | 0 | 0 | 1 | 1 | 2

Total count of ageing for Whatsapp open:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Hasan Nour | 2 | 2 | 7 | 10 | 10 | 22 | 53
Naji Shabanh | 4 | 0 | 0 | 2 | 2 | 5 | 13
Malek Hosan | 15 | 1 | 3 | 0 | 0 | 2 | 21
Rayan Suliman | 7 | 1 | 1 | 1 | 6 | 13 | 29
Doaa Almutawa | 5 | 1 | 9 | 4 | 2 | 6 | 27
Mohiuddin Lsm | 16 | 7 | 4 | 5 | 4 | 8 | 44
Ali Ibraheem | 3 | 1 | 0 | 0 | 0 | 2 | 6
! Hassan Saeed | 1 | 0 | 0 | 1 | 0 | 1 | 3
Ali hazzaa | 1 | 1 | 2 | 4 | 1 | 3 | 12
Asma Alotaibi | 9 | 0 | 0 | 3 | 0 | 2 | 14
Mohad Kmali | 3 | 3 | 2 | 0 | 1 | 1 | 10
Faisal Abdullah | 6 | 0 | 0 | 4 | 0 | 0 | 10
Abdullah Abuthnain | 5 | 5 | 0 | 1 | 0 | 0 | 11
Abdallah Ahemad | 8 | 1 | 1 | 0 | 0 | 0 | 10
Khaled Sufian | 9 | 0 | 0 | 0 | 0 | 0 | 9
Jaber Almarri | 1 | 0 | 0 | 0 | 0 | 0 | 1
Alhamzi Mohammed | 1 | 0 | 0 | 0 | 0 | 0 | 1
Grand Total | 96 | 23 | 29 | 35 | 26 | 65 | 274

Total count of ageing for Emails:

Whatsapp | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Mohiuddin Lsm | 0 | 0 | 0 | 0 | 0 | 5 | 5
Naji Shabanh | 1 | 0 | 0 | 0 | 0 | 2 | 3
Doaa Almutawa | 0 | 3 | 0 | 2 | 0 | 3 | 8
Hasan Nour | 1 | 0 | 1 | 0 | 0 | 3 | 5
Mohad Kmali | 4 | 0 | 0 | 0 | 0 | 1 | 5
Malek Hosan | 2 | 1 | 0 | 1 | 0 | 1 | 5
Rayan Suliman | 2 | 1 | 1 | 0 | 1 | 0 | 5
Ali hazzaa | 0 | 0 | 1 | 0 | 1 | 0 | 2
Mosab Mohammed Abdalla Nasreldin | 0 | 0 | 2 | 0 | 0 | 0 | 2
Asma Alotaibi | 0 | 1 | 0 | 0 | 0 | 0 | 1
Ali Ibraheem | 1 | 0 | 0 | 0 | 0 | 0 | 1
Khaled Sufian | 1 | 0 | 0 | 0 | 0 | 0 | 1
Abdallah Ahemad | 1 | 0 | 0 | 0 | 0 | 0 | 1
Alhamzi Mohammed | 1 | 0 | 0 | 0 | 0 | 0 | 1
Grand Total | 14 | 6 | 5 | 3 | 2 | 15 | 45

Please feel free to reach out for any further clarifications.