Subject: Daily performance summary for LiveSalesman team for Mar 1st, 2022
From: HB report <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 2 Mar 2022 09:01:20 +0530

Please find listed below the performance data for the LiveSalesman team for Mar 1st, 2022.

Total tickets created :

Total tickets created | Groups | | | | |
Agent Name | Facebook HB UAE | Whatsapp open | Whatsapp resolved | HomeBox Instagram | Emails UAE | Grand Total
Mosab Mohammed Abdalla Nasreldin | 9 | 0 | 35 | 0 | 5 | 49
Abdallah Ahemad | 0 | 0 | 0 | 0 | 0 | 0
Mohad Kmali | 0 | 0 | 0 | 0 | 0 | 0
Mohiuddin Lsm | 0 | 0 | 0 | 0 | 0 | 0
Jok Kuol | 4 | 2 | 17 | 0 | 6 | 29
Amir Aziz | 7 | 0 | 0 | 24 | 0 | 31
Malek Hosan | 3 | 0 | 0 | 0 | 0 | 3
Mohammed Ali | 8 | 0 | 0 | 0 | 4 | 12
Abu Sufian | 0 | 3 | 50 | 0 | 0 | 53
Ankit Kumar | 0 | 2 | 30 | 0 | 0 | 32
Aws Adra | 0 | 4 | 51 | 0 | 0 | 55
Raghwendra Pratap Singh | 0 | 3 | 37 | 0 | 4 | 44
Alhamzi Mohammed | 0 | 0 | 17 | 0 | 1 | 18
Waseem Ahemad . Khan | 0 | 0 | 6 | 0 | 6 | 12
Ali Ibraheem | 0 | 0 | 0 | 0 | 0 | 0
Hasan Nour | 0 | 0 | 0 | 0 | 0 | 0
Rayan Suliman | 0 | 0 | 0 | 0 | 0 | 0
Syed Ataullah | 0 | 0 | 0 | 0 | 1 | 1
! Hassan Saeed | 0 | 0 | 0 | 0 | 0 | 0
Asma Alotaibi | 0 | 0 | 0 | 0 | 0 | 0
Doaa Almutawa | 0 | 0 | 0 | 0 | 0 | 0
Khaled Sufian | 0 | 0 | 0 | 0 | 0 | 0
Grand Total | 31 | 14 | 243 | 24 | 27 | 339

Whatsapp chat type:

HB Chat Type | Reason Category | Sub Reason | Count of HB Chat Type
Customer Services | (blank) | (blank) | 7
| Delivery Related | Damage during delivery | 1
| | Day of Delivery - Status | 1
| | Delivery Status | 16
| Product Complaint | Complaint within Warranty | 4
| Refunds and Cancelations | Cancelation | 2
| | Refunds after Return | 1
| | Return Request Initiation | 3
Customer Services Total | | | 35
Live Sales | Pre-Sale | Help placing new order | 2
Live Sales Total | | | 2
Mattress Related Total | | | 1
No Answer Total | | | 2
Mattress Related | Post-Sales | Returns and Free Trial | 1
No Answer | No Answer | No Answer | 2
PreSales | (blank) | (blank) | 8
| Other Enquiry | (blank) | 4
| | Offers | 1
| | Promo Code | 2
| | Store Availability | 11
| | Store Location | 1
| | Website/App Issues | 1
| Policy Related | Delivery Time | 2
| Product Related | (blank) | 2
| | Product Specification | 108
PreSales Total | | | 140
Grand Total | | | 180

Total count of ageing for Facebook:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Mohammed Ali | 7 | 0 | 0 | 0 | 0 | 1 | 8
Malek Hosan | 4 | 0 | 0 | 0 | 1 | 1 | 6
Amir Aziz | 6 | 0 | 0 | 0 | 1 | 0 | 7
Mosab Mohammed Abdalla Nasreldin | 7 | 0 | 0 | 0 | 0 | 0 | 7
Ankit Kumar | 2 | 0 | 0 | 0 | 0 | 0 | 2
Syed Ataullah | 1 | 0 | 0 | 0 | 0 | 0 | 1
Jok Kuol | 4 | 0 | 0 | 0 | 0 | 0 | 4
Grand Total | 31 | 0 | 0 | 0 | 2 | 2 | 35

Total count of ageing for Whatsapp:

Whatsapp | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Mohammed Ali | 1 | 3 | 1 | 1 | 1 | 15 | 22
Ankit Kumar | 7 | 0 | 4 | 3 | 0 | 14 | 28
Alhamzi Mohammed | 4 | 1 | 0 | 6 | 3 | 5 | 19
Waseem Ahemad . Khan | 7 | 4 | 1 | 4 | 0 | 17 | 33
Abu Sufian | 5 | 1 | 1 | 5 | 6 | 12 | 30
Ahmed Omer | 1 | 2 | 7 | 2 | 2 | 9 | 23
Mosab Mohammed Abdalla Nasreldin | 3 | 0 | 1 | 3 | 0 | 3 | 10
Hasan Nour | 0 | 0 | 0 | 0 | 0 | 1 | 1
Jok Kuol | 0 | 0 | 0 | 0 | 2 | 1 | 3
Raghwendra Pratap Singh | 1 | 1 | 1 | 1 | 2 | 0 | 6
Aws Adra | 3 | 1 | 0 | 0 | 0 | 0 | 4
Grand Total | 32 | 13 | 16 | 25 | 16 | 77 | 179

Total count of ageing for Emails UAE:

Emails UAE | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Mohammed Ali | 2 | 0 | 0 | 2 | 0 | 11 | 15
Abu Sufian | 0 | 0 | 0 | 0 | 0 | 2 | 2
Waseem Ahemad . Khan | 3 | 1 | 0 | 2 | 1 | 4 | 11
Jok Kuol | 3 | 1 | 3 | 0 | 1 | 7 | 15
Ahmed Omer | 0 | 0 | 0 | 0 | 0 | 2 | 2
Ankit Kumar | 0 | 0 | 2 | 0 | 0 | 3 | 5
Raghwendra Pratap Singh | 2 | 2 | 0 | 0 | 0 | 1 | 5
Alhamzi Mohammed | 3 | 1 | 0 | 1 | 0 | 2 | 7
Murtaza Kutiyanawala | 0 | 0 | 0 | 3 | 1 | 1 | 5
Mosab Mohammed Abdalla Nasreldin | 3 | 0 | 0 | 0 | 0 | 0 | 3
Syed Ataullah | 2 | 0 | 0 | 0 | 0 | 0 | 2
Grand Total | 18 | 5 | 5 | 8 | 3 | 33 | 72

Please feel free to reach out for any further clarifications.