Subject: New Reply Received - Virtual App Support - Les Mills
From: Les Mills International <[email-masked]>
To: [email-masked]
Date: Tue, 01 Mar 2022 12:27:45 +0000

Hi Pritish Nandi,  The customer has responded to the ticket.  Virtual App Support - Les Mills  Ticket comment <div dir="ltr">Is het mogelijk dat jullie via teamvieuwer /quicksupport met mij meekijken zodat we alles kunnen oplossen ?<div>
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<div><font color="#000000">Met vriendelijke groet,</font></div>
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<font color="#000000">Yvonne van den Tweel<br></font><div style="color:rgb(34,34,34)"><font color="#000000">Groepslesmanager &amp; retentie </font></div>
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<div><font color="#000000"><img src="https://docs.google.com/uc?export=download&amp;id=1Q5D7eiTNjPAl9IBdWqU4STvgM7VZHZFZ&amp;revid=0B-3PXz_p01I6aXU3MVVmS045ZnpPUEY3eHNQNm5nWndScjdNPQ" width="200" height="89"></font></div>
<div><font color="#000000"><span style="font-family:arial,helvetica,sans-serif">Club Pellikaan Apeldoorn</span><font><br></font></font></div>
<div><span style="font-family:arial,helvetica,sans-serif"><font color="#000000">Frankenlaan 42 </font></span></div>
<div><span style="font-family:arial,helvetica,sans-serif"><font color="#000000">7312 TD Apeldoorn</font></span></div>
<div><span style="font-family:arial,helvetica,sans-serif"><font color="#000000">055 3555605</font></span></div>
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<div><font color="#000000"><a href="http://www.clubpellikaan.nl/" style="color:rgb(17,85,204)" target="_blank" rel="noreferrer">www.clubpellikaan.nl</a></font></div>
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<div dir="ltr" class="gmail_attr">Op di 1 mrt. 2022 om 12:32 schreef Les Mills International &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;:<br>
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<div dir="ltr">Hoi Yvonne van den tweel,<br><br>Bedankt voor je screenshot, het is erg nuttig.<br><br>Zou je een screenshot van je apparaten in Scheduler met ons kunnen delen?<br><br>Hiervoor logt u in op uw Scheduler en navigeert u naar Instellingen&gt; Beheer apparaten. Je zou daar je Leergierig en Devises zien waaraan het is gekoppeld (zie voorbeeld).</div>
<div dir="ltr"><img src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MzYxMTgwNjU3NjQsImRvbWFpbiI6Imxlc21pbGxzdmlydHVhbGFwcC5mcmVzaGRlc2suY29tIiwiYWNjb3VudF9pZCI6ODU5Mzg3fQ._740Orkv8JqKk_hD35IRHRMQqIFumUjgi_1ZvYKj9Pk" style="width: auto"></div>
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<div dir="ltr">Beste wensen,<br>Olesia<br>Klantenservice<br>Les Mills virtuele App<br><br>Ticket: <a href="https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/5268" rel="noreferrer" target="_blank">https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/5268</a>
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                            On
                            Tue, 1 Mar at  8:58 PM
                            <span>,  Yvonne van den tweel &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;  wrote:
                            <div dir="ltr">Goedemorgen <div><br></div>
<div>Dit is NIET correct</div>
<div>Ik kan geen verbinding maken </div>
<div>alleen de dance zaal is verbonden en de spinning niet </div>
<div>de ipad zegt nog steeds dat er geen studio te vinden is </div>
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<div>de ipad heeft de hele nacht uitgestaan </div>
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<div>Kunne julli emij geen setup with acces code sturen ?</div>
<div>Hoop dat jullie mij vandaag nog kunnen helpen om alles aan de praat te krijgen want onze leden kunnen nu geen lessen volgen</div>
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<div><font color="#000000">Met vriendelijke groet,</font></div>
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<font color="#000000">Yvonne van den Tweel<br></font><div style="color:rgb(34,34,34)"><font color="#000000">Groepslesmanager &amp; retentie </font></div>
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<div><font color="#000000"><img src="https://docs.google.com/uc?export=download&amp;id=1Q5D7eiTNjPAl9IBdWqU4STvgM7VZHZFZ&amp;revid=0B-3PXz_p01I6aXU3MVVmS045ZnpPUEY3eHNQNm5nWndScjdNPQ" width="200" height="89"></font></div>
<div><font color="#000000"><span style="font-family:arial,helvetica,sans-serif">Club Pellikaan Apeldoorn</span><font><br></font></font></div>
<div><span style="font-family:arial,helvetica,sans-serif"><font color="#000000">Frankenlaan 42 </font></span></div>
<div><span style="font-family:arial,helvetica,sans-serif"><font color="#000000">7312 TD Apeldoorn</font></span></div>
<div><span style="font-family:arial,helvetica,sans-serif"><font color="#000000">055 3555605</font></span></div>
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<div><font color="#000000"><a href="http://www.clubpellikaan.nl/" style="color:rgb(17,85,204)" rel="noreferrer" target="_blank">www.clubpellikaan.nl</a></font></div>
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<div dir="ltr" class="gmail_attr">Op ma 28 feb. 2022 om 19:37 schreef Les Mills International &lt;<a href="mailto:[email-masked]" rel="noreferrer" target="_blank">[email-masked]</a>&gt;:<br>
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<div dir="ltr">Hoi Yvonne van den tweel,<br><br>Bedankt voor uw e-mail. Ik zie dat uw apparaat al is gekoppeld aan de Scheduler. Bevestig dat u succesvol kunt inloggen op uw Spinning 2-studio.<br><br>Laat het ons weten als je onze hulp nog steeds nodig hebt.<br><br>Beste wensen,<br>Olesia<br>Klantenservice<br>Les Mills virtuele app</div>
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<br>Ticket: <a href="https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/5268" rel="noreferrer" target="_blank">https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/5268</a>
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                            On
                            Tue, 1 Mar at  3:20 AM
                            <span>,  Yvonne van den tweel &lt;<a href="mailto:[email-masked]" rel="noreferrer" target="_blank">[email-masked]</a>&gt;  wrote:
                            <div dir="ltr">Hallo <div>Ik heb de ipad aan en uit gezet   en ik kom er nog steeds niet in met mijn username en wachtwoord </div>
<div>dan zegt ie nog steeds geen studio te kunnen vinden </div>
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<div><font color="#000000">Met vriendelijke groet,</font></div>
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<font color="#000000">Yvonne van den Tweel<br></font><div style="color:rgb(34,34,34)"><font color="#000000">Groepslesmanager &amp; retentie </font></div>
<div style="color:rgb(34,34,34)">
<div><font color="#000000"><img src="https://docs.google.com/uc?export=download&amp;id=1Q5D7eiTNjPAl9IBdWqU4STvgM7VZHZFZ&amp;revid=0B-3PXz_p01I6aXU3MVVmS045ZnpPUEY3eHNQNm5nWndScjdNPQ" width="200" height="89"></font></div>
<div><font color="#000000"><span style="font-family:arial,helvetica,sans-serif">Club Pellikaan Apeldoorn</span><font><br></font></font></div>
<div><span style="font-family:arial,helvetica,sans-serif"><font color="#000000">Frankenlaan 42 </font></span></div>
<div><span style="font-family:arial,helvetica,sans-serif"><font color="#000000">7312 TD Apeldoorn</font></span></div>
<div><span style="font-family:arial,helvetica,sans-serif"><font color="#000000">055 3555605</font></span></div>
<div><font color="#000000"><br></font></div>
<div><font color="#000000"><a href="http://www.clubpellikaan.nl/" style="color:rgb(17,85,204)" rel="noreferrer" target="_blank">www.clubpellikaan.nl</a></font></div>
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<div dir="ltr" class="gmail_attr">Op ma 28 feb. 2022 om 15:10 schreef Les Mills International &lt;<a href="mailto:[email-masked]" rel="noreferrer" target="_blank">[email-masked]</a>&gt;:<br>
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<div dir="ltr">Hi ​Pierre,</div>
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<div dir="ltr">​Not a problem at all :)</div>
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<div dir="ltr">@ Hallo Yvonne van den tweel,<br><br>​Could you please advise if you have forced closed the app and then restarted the iPad?</div>
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<div dir="ltr">​Once this is done try to login to the Spinning iPad with the virtual username and password. This will let you login in and you can start setting up the studio again. </div>
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<div dir="ltr">​Do let us know how it goes. </div>
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<div dir="ltr">Kind regards,</div>
<div dir="ltr">Pritish<br><br>Ticket: <a href="https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/5268" rel="noreferrer" target="_blank">https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/5268</a>
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                            On
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                            <span>,  Pierre Tromp &lt;<a href="mailto:[email-masked]" rel="noreferrer" target="_blank">[email-masked]</a>&gt;  wrote:
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<div class="MsoNormal"><span>Hi Pritish,</span></div>
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<div class="MsoNormal"><span>Just send you an new request with number
<a href="https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/5279" rel="noreferrer" target="_blank">https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/5279</a>
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<div class="MsoNormal"><span>but this is the same issue as you already are working on.</span></div>
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<div class="MsoNormal"><span>Sorry for the inconvenience.</span></div>
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<span style="color:black">Best Regards,<br>
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<b>Pierre Tromp</b></span><span style="font-size:10pt;color:black"><br>
</span><span style="color:black">Team Club Performance<br>
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</span><span style="font-size:10pt;color:black"><img width="159" height="21" style="width: 1.6583in; height: 0.2166in" id="gmail-m_1478020479549179595gmail-m_-6341122989351380578gmail-m_383702487647912820_x0000_i1037" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MzYxMTc5NjMyNTMsImRvbWFpbiI6Imxlc21pbGxzdmlydHVhbGFwcC5mcmVzaGRlc2suY29tIiwiYWNjb3VudF9pZCI6ODU5Mzg3fQ.zUuOd6tBn_I978FAIC2-YOYNXbE8d7i8BNUxH60U4Qk"></span><span style="font-size:10pt;color:black"><br>
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</span><span style="color:black">Elzenweg 37<br>
5144 MB Waalwijk<br>
T: +31 (0)416 34 97 25  <br>
</span><span style="font-size:10pt;color:rgb(0,105,180)"><a href="https://www.lesmills.com/nl/" rel="noreferrer" target="_blank"><span style="font-size:11pt;color:black">www.lesmills.nl</span></a></span><span style="color:black"> </span><span style="font-size:10pt"></span>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>Van: Yvonne Tweel &lt;<a href="mailto:[email-masked]" rel="noreferrer" target="_blank">[email-masked]</a>&gt; <br>
<b>Verzonden:</b> maandag 28 februari 2022 14:50<br>
<b>Aan:</b> Les Mills International &lt;<a href="mailto:[email-masked]" rel="noreferrer" target="_blank">[email-masked]</a>&gt;; Pierre Tromp &lt;<a href="mailto:[email-masked]" rel="noreferrer" target="_blank">[email-masked]</a>&gt;<br>
<b>Onderwerp:</b> Re: Virtual App Support - Les Mills

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<div class="MsoNormal">Goedendag </div>
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<div class="MsoNormal">Deze stappen alles gedaan </div>
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<div class="MsoNormal">Ik kan niet in de virtual app omdat er geen studios gevonden kunnen worden .</div>
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<div class="MsoNormal"><span style="font-family:Arial,sans-serif;color:black">de button:  setup with acces code werkt ook niet </span></div>
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<div class="MsoNormal"><span style="font-family:Arial,sans-serif;color:black">Met vriendelijke groet,</span></div>
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<div class="MsoNormal"><span style="font-size:10pt;font-family:Arial,sans-serif;color:black">Yvonne van den Tweel</span></div>
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<span style="font-size:10pt;font-family:Arial,sans-serif;color:black">Groepslesmanager &amp; retentie </span><span style="color:rgb(34,34,34)"></span>
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<span style="font-family:Arial,sans-serif;color:black">7312 TD Apeldoorn</span><span style="color:rgb(34,34,34)"></span>
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<span style="font-size:10pt;font-family:Arial,sans-serif;color:black"><a href="http://www.clubpellikaan.nl/" rel="noreferrer" target="_blank"><span style="color:rgb(17,85,204)">www.clubpellikaan.nl</span></a></span><span style="color:rgb(34,34,34)"></span>
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<div class="MsoNormal">Op ma 28 feb. 2022 om 13:57 schreef Les Mills International &lt;<a href="mailto:[email-masked]" rel="noreferrer" target="_blank">[email-masked]</a>&gt;:</div>
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<div class="MsoNormal"><span style="font-size:10pt;font-family:Helvetica,sans-serif">Hallo Yvonne van den tweel,</span></div>
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<div class="MsoNormal"><span style="font-size:10pt;font-family:Helvetica,sans-serif">Bedankt voor het delen van de schermafbeelding.<br>
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Volg de onderstaande stappen om het apparaat uit de planner voor "SPINNING STUDIO" te verwijderen.<br>
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1. Log in op de Virtual Scheduler-tool via uw desktop op <a href="http://www.lesmillsvirtual.com" rel="noreferrer" target="_blank">
www.lesmillsvirtual.com</a> met uw virtuele gebruikersnaam en wachtwoord.<br>
2. Klik op het pictogram Instellingen en selecteer 'Apparaten beheren'.<br>
3. Rechts ziet u opties om 'APPARAAT VERWIJDEREN' te zien. Klik op de optie die overeenkomt met het apparaat dat u wilt verwijderen.<br>
4. Klik op de groene knop: WIJZIGINGEN OPSLAAN om het ontkoppelen van het apparaat te verwerken.<br>
5. Zodra dit is verwerkt, duurt het 5 minuten voordat de app klaar is om te verbinden/koppelen met je studiorooster.<br>
6. Log in op de iPad-app met uw virtuele gebruikersnaam en wachtwoord en selecteer uw studio in de lijst en begin met instellen.<br>
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Houd er rekening mee dat hierdoor alle virtuele inhoud van de iPad wordt verwijderd en dat u ze opnieuw moet downloaden.<br>
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Laat ons weten hoe het gaat.</span></div>
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<div class="MsoNormal"><span style="font-size:10pt;font-family:Helvetica,sans-serif">Kind Regards,</span></div>
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<div class="MsoNormal"><span style="font-size:10pt;font-family:Helvetica,sans-serif">Pritish<br>
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Ticket: <a href="https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/5268" rel="noreferrer" target="_blank">
https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/5268</a></span></div>
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<div class="MsoNormal"><span style="font-size:1pt;font-family:fdtktid,serif;color:white"><a href="#m_1478020479549179595_m_-6341122989351380578_m_383702487647912820_m_4755988792509108766_m_-79002616908082" title="Call using Talkdesk" rel="noreferrer"><span style="color:white;text-decoration:none">5268:859387</span><span style="font-size:10pt;font-family:Helvetica,sans-serif;color:windowtext;text-decoration:none">
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</blockquote></div>  https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/5268