Subject: Tech Support Candidate - Mahima Mittal
From: Mahima Mittal <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 1 Mar 2022 05:33:01 -0500

| | Tech Support Test

Name | Mahima Mittal
E-mail | [email-masked]
Phone Number | (91) 7500009586
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Modinagar, Ghaziabad
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | merino consulting services limited | Associate consultant | NA | 24000
Previous Employer 1 | NA | NA | NA | NA
Previous Employer 2 | NA | NA | NA | NA

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. Open a new tab and check to see if you can load another websites.

If yes then,

Try to open that link in incognito window, as sometimes confidential websites only works in private mode.

But if any other websites are not loading then try to fix your internet connection and you ca also turn your wifi off and then reboot it to work better.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Turn the blutooth on of both the devices.
Touch and hold Bluetooth .
Tap Pair new device. If you don't find Pair new device, check under "Available devices" or tap More. Refresh.
Tap the name of the Bluetooth device you want to pair with your device.
Follow any on-screen instructions.

What according to you makes you a good candidate for customer service or technical support job?

I am good at communicating and making good relationship with the clients.

I am good at hardware and connections.

I am a soft spoken, good listener, problem solver, helpful, team builder personality and know how to engage the people well.

On a scale of 1 - 5 please rate your fluency in spoken English | 5

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