Subject: Tech Support Candidate - Srishti Gupta
From: Srishti Gupta <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 1 Mar 2022 02:17:02 -0500

| | Tech Support Test

Name | Srishti Gupta
E-mail | [email-masked]
Phone Number | (79067) 78982
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Bareilly
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | NA | NA | NA
Previous Employer 1 | NA | NA | NA | NA
Previous Employer 2 | NA | NA | NA | NA

In your past experience you have (select all that applies) | Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Update the latest version of Chrome.
Clear the history and cache.
Reset Chrome to default.
Reinstall Chrome.
Close other tabs and extensions.
Troubleshoot Chrome.
Adjust your antivirus.
Restart your computer.
Clear Browsing data.
Open the page in another browser.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Put my Bluetooth speaker into pairing mode.
2. Swipe down from the top of my Android's screen.
3. Tap and hold the Bluetooth icon.
4. Select the option to pair a new device.
5. Select my Bluetooth speaker.

What according to you makes you a good candidate for customer service or technical support job? | I have always been fascinated by technology and I enjoy working with people. I want to use my knowledge to solve the issues of the customers and I enjoy troubleshooting other's issue. I have a strong spirit of communication skills and I able to establish a good work with clients quickly. I can support to customers with both languages "Hindi and English". I have the ability to remain calm and focused. I've always had the ability to communicate technical to non-technical people. I know technical support will help others, continue to make technology and allow me to develop my skills.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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